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Highland Ridge Rv - Craftmanship

Highland Ridge Rv - Craftmanship
2018 Open Range 3X 375RDS At 1year 2 weeks, the upper kitchen cabinets fell off the wall. Highland Ridge refused to cover the claim because it was two weeks past the one year craftsmanship warranty. At 1 year 9 months the floor separated from the wall in the dinning slide out. The service center discovered the floor was not properly secured during manufacturing. Because this is a manufacturing defect, our extended warranty will not cover this repair. Highland Ridge refused the claim because this repair does not meet the 3 year structural warranty. Do not trust that Highland Ridge will stand beside their craftsmanship or warranty's.
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ID
#1664051 Review #1664051 is a subjective opinion of poster.
Location
Northeast Dallas, Texas
Pros
  • Floor plan and half ton towable with wd prep
Cons
  • Dishonored warranty
  • Rv that they made it was defective
  • Poor warranty coverage on important feature of the trailer
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Cover the structural defect during manufacturing under the three year structural warranty