Dawn D Fzf
map-marker Northeast Dallas, Texas

Highland Ridge RV - Craftmanship

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Highland Ridge RV - Craftmanship
2018 Open Range 3X 375RDS At 1year 2 weeks, the upper kitchen cabinets fell off the wall. Highland Ridge refused to cover the claim because it was two weeks past the one year craftsmanship warranty. At 1 year 9 months the floor separated from the wall in the dinning slide out. The service center discovered the floor was not properly secured during manufacturing. Because this is a manufacturing defect, our extended warranty will not cover this repair. Highland Ridge refused the claim because this repair does not meet the 3 year structural warranty. Do not trust that Highland Ridge will stand beside their craftsmanship or warranty's.
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Loss:
$3500
Pros:
  • Floor plan and half ton towable with wd prep
Cons:
  • Poor warranty coverage on important feature of the trailer
  • Dishonored warranty
  • Quality
Reason of review:
Damaged or defective

Preferred solution: Cover the structural defect during manufacturing under the three year structural warranty