Christy R Oro
Lowes Extended Warranty Service
Please, please, please. Whatever you do DO NOT PURCHASE an extended warranty from Lowes. They will lie, put you off. Let me start from the beginning... My Fridge stopped cooling efficiently. I called the Lowes Extended warranty dept. I was informed that it would take 5 days to have someone come out. I asked what happened if my fridge stopped working completely during that time. I was told to call back. It stopped working 30 mins after I spoke with them. They found someone to come out that Monday, This was on a Friday. This I could handle...The company came out as scheduled. I was told then that they would go back, order the parts and to call them back in 7 to 10 days to schedule coming back out to install said parts and that's the last I heard. I waited the 7 days, called them to be told that Lowes (who initially made the the appt) would no longer allow them to work on my fridge. NO ONE CALLED TO INFORM ME OF THIS! So here I sit for 7 days thinking ok, it will be fixed soon. NOT SO!!! When I called Lowes to find out why, no one could tell me. Although it was marked in my file. I've lost a lot of food... a lot of patience and a lot of trust in mankind. So, then I was told that with the length of time it had been, they would just reimburse me for the cost of the fridge. Well, then, they had all of my information INCORRECT! They said I purchased the fridge for a different amount than what I had. I then faxed in the receipt which I was told was received and they would correct the information. I was also told I was receive a "loaner" until a check could be sent to me. THIS IS A LIE!! IF they tell you that they will give you a loaner DO NOT BELIEVE THEM!!! They do not do this. They want you to go rent a fridge and then they will reimburse you 25% of what you purchased the appliance for to begin with... Oh and they also tell you that they reimburse food costs... what they fail to tell you is that you only get $150 replacement cost... I dont know about anyone else, but I #1 cant afford to rent a fridge and then wait for reimbursment, NOR do I only spend $150 on groceries for a family of 7. Now here I am a month later with NO fridge and still lies are being told left and right and alas, no results... you can't get in touch with anyone at corporate who has ANY clue what so ever as to what goes on in their stores or thier service depts... So I just caution anyone who is looking to purchase an appliance from Lowes..DONT!!! It's not worth it...
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