Michael M Lro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MomentiveAI - Customer Service Horrile - Inability to Cancel Subscription

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Apr 20, 2023

In order to get my employer up and running, I used my credit card to get going. This sign-up is a subscription that renews annually.

When our division was cut from the organization during layoffs, our emails were turned off which disallowed me to access my email for double-verification and access to turn off my subscription renewal.

3 months after my last day, I was charged $900.

And was given the party line... No refunds. And, after explaining that I did not have access to the email I used to sign up for the service, or a double-verifiction device, they still told me to access the account to cancel the service, that I was unable to do.

I also explained that In Illinois, there is a law regarding automatic subscriptons requiring 30-day notice before renewal. Without having access to my former company e-Mail, I did not get notice.

Survey Monkey customer service simply repeated the party line and ignored customer needs. Never again will work with this company.

View full review
Loss:
$900
Pros:
  • Good selection of products
Cons:
  • Product marketers not consumer marketers
  • Bad customer service

Preferred solution: Apology

User's recommendation: Do not expect to speak with anybody - They will not help you.