New Reviewer

Uber - Driver cancels

I was waiting a long time for Uber driver to arrive. I receive a message on the Uber app of a trip cancelled. I never cancelled the trip. I get charge 5 dollars cancellation fee. This happened twice, two Mondays in a row. I contacted Uber via app and then through Google I found customer support number. I KNOW I did not cancel the trip Thank you for reading
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ID
#1655593 Review #1655593 is a subjective opinion of poster.
Pros
  • Kind and cultured drivers
  • I use to love my uber drivers before this
  • Convenience of uber
Cons
  • Drivers cancelling trip
Reason of review
service
Loss
$5
Preferred solution
Full refund