New Reviewer

Resolved: Target - Ordered online. FedEx says delivered, store says no order.

Update by user Jul 12, 2016

Although there was no record of the order as of 7pm on July 11th, the order did show up on July 12th.

Original review posted by user Jul 11, 2016
Order #901602****093. I placed an order on July 2nd using a Target gift card and my card for remaining balance. This was a gift for a friend of mine. I checked the tracking on the FedEx site and it was delivered to the Exton, Pennsylvania store on July 8th. I called on July 11th and they have no record of any order coming to the store. They also were of no help. They didn't offer to look into where the order was. I also called the Eagle, Pennsylvania store to make sure it wasn't delivered there my mistake. I'm now out $61.47 and have no item to show for it.
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1 comment
#1188892

As the stores do not have access to the online system as far as customer accounts go, they will not know an order is in store until it is scanned in by the receiving clerk. This is common with nearly all brick and mortar stores with an online companion store.

The tracking will show you that it was delivered by the shipper of course, because it was. But until you get the email saying it is ready for pickup, it does not exist.

This is because the store will not take financial responsibility for the item until it is scanned in. It also will not show in the pick up screen until such, as you saw when they told you there was no order.

Next time, please read and understand the pick up instructions that appear at the conclusion of every single online order you choose to have shipped to a store.

Resolved
ID
#880751 Review #880751 is a subjective opinion of poster.
Cons
  • Not receiving product i paid for
Reason of review
Poor customer service
Loss
$61
Preferred solution
Deliver product or service ordered
New Reviewer
I have called twice and also faxed my husband's death certificate and asked for the account to be cancelled. Not only isn't it cancelled but they have sent blank checks to my home. I don't want checks sent to my home. I WANT THE ACCOUNT CANCELLED. I'm dealing with my...
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1 comment
#1170057

These people are worthless. I went through a very similar experience.

Sears has a policy, saying, if you lose a spouse, you not only prove you're loss, you must pay off you're entire balance, and immediately go they're business, but these idiots don't care about any grief, you are dealing with. Elan Services, apparently, cares less about they're customers. Some of they're policies, don't make any sense. I have one of they're Visa cards, and won't use it, any more.

Good Luck to you.

Resolved
ID
#861115 Review #861115 is a subjective opinion of poster.
Service
Elan Financial Services Customer Care
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Cancel the credit card!
New Reviewer

Resolved: Parawire from Paramount Wire Co.

I have waited two weeks for wire from Paramount Wire. I never received the email with the UPS tracking number. If it takes an unusually long time for delivery they could at least have sent a post card or email telling me this. I receive packages from EBAY, Amazon and Lands End within a week of ordering. This is not a good way to conduct a business. There is no concern for the customer. They got their money and I don't have any product to show for it. I placed a call to the company and if I don't hear back I will ask my bank for a charge back.
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2 comments
#958576

What you do not know is that Paramont Wire was the wire rope wire manufacturer and supplier of John Robeling, yes the same John Robeling that engineered the suspension system of the Brooklyn Bridge and numerous suspension bridges throughout the U.S. Please don't be so disrespectful to such an honorable corporation.

#414556

I contacted the company on Friday and they told me one item ordered was not in stock. They said everything would ship on Monday and I did receive it.

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Resolved
ID
#290339 Review #290339 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania