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LobsterAnywhere - Ordered $850 worth of lobster from Lobster Anywhere. Never delivered.

Update by user Feb 18, 2012

I would delete this report if I could. If appears to have been an honest mistake, and they have bent over backwards to try and compensate me for my trouble.

I entered the wrong number on mistake (computer auto-fill), and though I called the next day to clarify it was a legitimate order, it had already been flagged as fraudulent and not sent. I appreciate the CEO\'s humility over the matter.

Original review posted by user Jan 18, 2012
Ordered $850 worth of lobster for New Years Eve. Paid over $100 on shipping alone. Was supposed to arrive on December 31, but it never arrived. Tried frantically to contact company, but no one was in the office. Tried finding a viable email address to contact regarding this huge issue, and could not find one. Emailed CEO, Joe Bowab, expressing serious concern over my undelivered order. Citing that I had a large party of freinds expecting lobster, and I was really stressed out about it. Finally went to local grocery store and purchased lobster tails. It's been over three weeks, and still have not had the courtacy of a reply or apology. Warned Mr. Bowab that I would be reporting this horrible customer service if he did not have the decency to at least provide an explainantion. Never heard back. Do not trust LobsterAnywhere.com with lobster/seafood orders! It's clear to me that they do not care about the customer, and it shows. I am very disappointed in the horrible level of customer service received by this company. Order at your own risk!
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3 comments
#411747

As if anyone really thinks "Joe Smith" isn't associated with the offending company :grin :grin :grin :grin :grin :grin

Company shills are ridiculous, and easy to pick up on.

#411549

You were frantically calling a corporate office on New Year's Eve for your missing lobster? Did you really think anyone would answer?

You sound so dumb you probably gave them the wrong address. :grin :grin :grin :grin :grin :grin :grin

#411547

Hello-- customer did not provide a valid phone # to verify the order. It was a large order.

We marked it as fraudulent-- while in fact it was a real customer- our fault. we are working to make it up to the customer

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ID
#289851 Review #289851 is a subjective opinion of poster.
Location
Logan, Utah