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HORRIBLE CUSTOMER SERVICE
We're sorry to hear you were made to feel this way. This was not our intention.
If you are attempting to connect wirelessly via your router, your computer should automatically search for the nearest, strongest signal in the immediate area.
Is this a computer, tablet or phone you are using to connect to your network? Any of these devices should allow you to forget your neighbors network & then connect to your own.
Please note, this is not a Cox setting but rather a setting in the computer, phone or other device which are non-Cox devices & therefore unsupported.
If you cannot connect to your internet due to a technical issue with your modem or signal to the modem, we can assist with this 24/7. Please contact our team at cox.help@cox.com and include your full name, address & a link to your post here. We look forward to hearing from you. Thank you, Dina B.
Cox Communications Billing Department Review from East Longmeadow, Massachusetts
When a promotion is added, you are notified in regards to the length of the time-frame for the discount. For example, we'll state: "the pricing will be good for three months & will then revert to the normal rates".
There is no 2nd notification when the promotion ends as this information is provided upon the addition.
We're you able to get through to speak to someone in regards to your billing? If you still need to reach us, you can email us at cox.help@cox.com. Please include your full name, address, Cox PIN and a link to your post here.
Thank you,
Dina B.
Cost for services getting too high for Seniors
understand how important it is to keep a close eye on our budgets in this economy.
As we continue to invest in our business so that we can deliver the latest technological advances on our network and a wide array of products and services our customers want and need, we occasionally have to adjust rates. Additionally, the network providers require us to frequently renegotiate contracts which often results in increased costs. While Cox tries to absorb most of these costs, sometimes it does require a small percentage of the cost to be passed on to customers.
Cox negotiates fiercely with programmers to keep wholesale programming costs at a minimum. Sometimes these battles get heated and programmers threaten to pull their signals from Cox’s video lineup. This tactic puts Cox in a difficult position, as our goal is to provide our customers with uninterrupted access to the television programs they enjoy. Therefore, Cox continues to advocate for our customers during negotiations and keep programming costs from becoming so inflated while giving our customers ... television shows they love to watch.
There are many options we can offer to help keep your rates as low as possible. One of these options is Price Lock. We'd be happy to review your account. Please email us at cox.help@cox.com & include your full name, complete street address, Cox PIN & a link to your post here. We'll be happy to look into any options which may be available to you.
Thank you, Dina B.
Customer Service
Email our team at Cox.help@cox.com and include the account holder's name, complete street address and a link to this post.
We look forward to your email & the opportunity to assist you.
Thank you,
Dina B.
Harrasment
It seems unlikely that you're being charged for the modem you purchased from someone else & requested added to your account later. You initially stated, you were renting a modem from us when the account was first opened. This is most likely the modem we are claiming is Cox property and which needs to be returned. We'd like to look into this for you. Please email our team at Cox.help@cox.com and include your full name, the complete street address where the charges were assessed, your Cox PIN and either a link to your post here or a detailed description.
We look forward to hearing from you and resolving your issues.
Thank you,
Dina B
LONG HOLD TIMES, LITTLE KNOWLEDGE, SAME PROBLEMS
We look forward to hearing from you and assisting.
Thank you,
Dina B.
WORST SERVICE!!!
Cox Shows Up 6 Hours Late to Scheduled Appointment
Additional Hardware fee
Stephanie A
Cox Social Media Support Specialist
Paused on demand show but can't pick up where I left off
Stephanie A
Cox Social Media Support Specialist
Cox Communications Installation Service Review from Broken Arrow, Oklahoma
Thanks! -Colleen
No phone service for days. Cable and Internet sporadic.
Thank you,
Dina B.
Cox Communications
Internet service unreliable
Thank you,
Dina B.
Cox Communications
Cox Communications - Internet Service Review from Phoenix, Arizona
Thank you,
Dina B.
Cox Communications
Harassing and Pushy sales department
Thank you,
Dina B.
Cox Communications
Cox Communications Service Termination Review from Portsmouth, Virginia
Once this is received we will be happy to address your concerns.
Thank you,
Dina B.
Cox Communications
SERVICE IS HORRIBLE
This is definitely not the Cox experience I want for any of our customers! You are the reason I am here, and I want to ensure that your services are 100%. It upsets me to know that a fellow employee was cavalier with your loyalty and your importance to our business, and I truly apologize. I would really like to take a look at the chronic issues that you described and what we have done to resolve them. Feel free to email my team at Cox.Help@cox.com. We will coordinate with our field service teams on your behalf until we address each of your concerns!
Sincerely,
Becky K.
Cox Social Media Support Specialist
Cox Communications - Service Installation Review from North Providence, Rhode Island
I can definitely understand your frustration with this situation. I'd feel the same way if in your shoes! We strive to provide the best customer experience possible, yet what you have just explained is unacceptable. We let you down in a big way, and I truly regret that we lost your business as a result. If you have made your final decision about going with Verizon, I understand; however, if offered the opportunity, I'll do everything I can to make this right for you. Feel free to email my team at Cox.Help@cox.com.
Sincerely,
Becky K.
Cox Social Media Support Specialist
Charged for not-working equipment replacement
Review in Media category from Bisbee, Arizona
I think you have every right to be upset with us at this point! It sounds like we dropped the ball multiple times, and I wholeheartedly apologize. We should have advised you of all fees the very first time you visited the Cox Solution Store. Would you allow me the opportunity to make this right? Please email my team at cox.help@cox.com and be sure to include your service address.
Sincerely,
Becky K.
Cox Social Media Support Specialist
Recordings cutoff before Show Ends
I'd really like to help. I suspect you are correct in thinking it's the channel, but there are a few other things we can look at too. Let me get to the bottom of this for you. Please email your details to cox.help@cox.com at your convenience so I can get started. -Colleen
Cox Communications - Internet Service Review from Pensacola, Florida
I choose to work in customer service because I want all of my customers to be treated the way I, myself, want to be treated. I wholeheartedly apologize for the way our representatives have behaved towards you in the past. To what address have you been sending your emails? I’d like to invite you to email my team at Cox.Help@cox.com the next time you need any assistance with your account. I’d really like the opportunity to change your mind about us!
Sincerely,
Becky Kirk
Cox Social Media Support Specialist
Cox Communications - Tv Service Review from Hampton, Virginia
I think you have every reason to be upset with us at this point! The experience you describe is simply unacceptable, and I wholeheartedly apologize for what you've been through. Would you allow my team the opportunity to make this right? Email this post, along with your full name and address, to Cox.Help@cox.com. We will reach out to you and make sure that all of these issues are resolved to your satisfaction.
Sincerely,
Becky K.
Cox Social Media Support Specialist
80 some dollars for a 19 minute long distance call to colombia
Phone is FCC regulated therefore you must request any services or features be added. If you didn't ask to subscribe to a long distance program, we cannot add it without your consent. Without a long distance calling package on the account, you would've been charged the regular market rate per minute on that call. If you later decided you wanted to add a long distance program (even after you made the call), we can sometimes re-rate your long distance calls for the previous 30 day billing period to reflect the package pricing you request added. The calling plans however are not normally free. I'd like to review the account to see what happened here & make sure your account is being billed correctly. Please email our team directly at cox.help@cox.com and include your full name, complete street address, Cox PIN and a link to your post here. We'd really like to make sure your account is set up correctly to allow you to call anywhere you wish & help you avoid this type of situation in the future.
Thank you,
Dina
Cox Communications
I Would Not Wish Cox Internet On My Worst Enemy.
Cox Communications - Installation Review from Prairieville, Louisiana
Yikes! I think you have every right to be upset at this point! This is not the Cox experience I want for any of our customers, and I truly apologize. I want to make sure that you are receiving all of the services--and channels--to which you subscribe. Would you allow my team the opportunity to make this right for you? Email this post, along with your name and address, to Cox.Help@cox.com. We will do everything we can to help!
Sincerely,
Becky K.
Cox Social Media Support Specialist
Terrible customer service - do not use Cox
That is not the experience that we want our customers to have. We want to make sure that your services are working correctly and that you are able to make payments online. When you have an opportunity, please email us your account information and a link to this complaint to cox.help@cox.com .
Thank you,
Tiffany R.
DVR Stopping recording before program is complete
Thanks,
Colleen
Cox Communications - Cable Service Review from Las Vegas, Nevada
Thanks,
Colleen
Cox Communications - Internet Service Review from New Orleans, Louisiana
We hope that we can maintain a relationship and want to look into these service issues you are having. The standard industry procedure for crediting an account due to a service outage like yours is to credit from the time you let us know about the problem with active participation through to the time we resolve the problem. Please email me at cox.help@cox.com with your account information and a link to this complaint so that we can review your account.
Thanks,
Tiffany
Terrible customer service
Thanks,
Tiffany
COX IS THE WORST COMPANY
That is not the experience we want you to have. It sounds like you are not getting the price you were quoted and first and you initially received the wrong equipment. I would also be frustrated if that happened to me. Please allow me a chance to look into this and see what I can do. Please email my team at cox.help@cox.com with your account information and a link to this complaint.
Thanks,
Tiffany
THEIR COMMERCIALS ARE HORRIBLE!!!
I'm sorry to hear you find the Cox commercials upsetting or distasteful. We appreciate your feedback and will be sure to share your comments with our Marketing team.
We appreciate your reaching out and providing your opinion.
Thank you,
Dina
Cox Communications
Same 'ol ***
I see you state there have been no new releases in over a year. This is simply not the accurate.
We've increased our On DEMAND library to more than 40,000 hours of content, much of it FREE and commercial free. New releases are added weekly.
Most pay content is now available for 48 hours. Customers can enjoy thousands of hours of On DEMAND programming, including FREE MyPrimetime content from ABC, NBC, FOX, CBS, AMC, FX, Disney Jr., Disney XD and other popular networks.
We're also a leader in providing our customers online access to full‐length TV shows and movies.
TV Online lets our customers watch favorite movies on their PC or on the go with a tablet or smartphone. We have more than 100 total number of online channels available to allow you to watch any programming you want at your convenience. These options should allow you the flexibility to view new releases and your favorite programming whenever and wherever you choose. Thank you, Dina Cox Communications
It doesn't get much worse -- avoid!
Once your email is received, we will investigate and respond.
Thank you,
Dina
Cox Communications
Cox Communications SUCKS
I'm sorry about the experience you've had. I can see why you're frustrated. Let me find out what happened so I can make this right. When you have a chance please email the details and account information (full name, complete street address, Cox PIN and either a link to your post here or a detailed description) to cox.help@cox.com
Once your email is received, we will investigate and respond.
Thank you,
Dina
Cox Communications
Cox Communications - On Demand Service Review from Mission Viejo, California
Thanks,
Tiffany
COX SUCKS.
We truly appreciate your loyalty as a long term customer and understand the importance of keeping an eye on your budget in the current state of our economy. Our goal is to make sure that you get the best possible value from your Cox services, at the best possible price. Cox offers different tiers of each service to fit the varied needs and budgets of our customers. We’d love to work with you! Please email my team at cox.help@cox.com . Please include your name, address, and a link or copy of this post.
Thank you,
Tiffany
Worst customer service I ever have experienced.
Cox Communications - Installation Review from Phoenix, Arizona
Thanks,
Tiffany
Cox Communications - Installation Review from Acton, California
Thanks,
Tiffany
Cox Communications - Internet Service Review
Please email our team at Cox.Help@cox.com and remember to include your full name, complete address, Cox PIN and a detailed description of your issues.
Thank you,
Dina
Horrible Customer Service
Thank you,
Dina
Cannot wait to switch to satellite..
Stories like yours really upset me. No one should have to endure the chronic issues that you've described!! I come to work every day because I want your service to work just as I expect mine to work when I get home. I wholeheartedly apologize for what we’ve put you through!
Daily internet disconnects and chronic TV tiling or pixelating may indicate an issue with the signal getting to your equipment. It is our responsibility to ensure you are receiving proper upstream and downstream signal levels! Any Cox-caused issues or equipment problems outside of your home are our responsibility and would be resolved at no cost to you. A service call fee will only apply if the issues is with internal wiring or non-Cox equipment.
I know how difficult it is to get time off from work, and how precious our vacation hours are to each of us. That’s one of the reasons we offer service calls 7 days a week! It sounds like you may have made up your mind to simply endure these problems, but I’d really like the opportunity to make this right for you. If you change your mind, please email your name and address to Cox.Help@cox.com. I will ensure we resolve all issues to your satisfaction!
Sincerely,
Becky K. Cox Social Media Support Specialist
NEW CUSTOMER, NO SERVICE INSTALLED YET HORRIBLE EXPERIENCE
Cannot wait to switch to satellite..
I am sorry to hear that you have had this type of experience. I want to help make sure that your services are working and that you are able to enjoy your service with us. Please email us your complaint and address to cox.help@cox.com to allow us to get to the bottom of this for you.
Thanks,
Tiffany
Cox sucks
I'm sorry to hear you feel you were misled and quoted the price prior to taxes. We cannot waive the taxes as these apply to all subscribers. I see you spoke with our Loyalty team on the 21st and you were informed at the time of your call that we are unable to bring your rate any lower for the services you currently subscribe to.
If you would like us to review your account to see if we can get you into another package better suited to your budget, please email our team at Cox.Help@cox.com with your account information, a detailed description of your issue, the Cox PIN & a preferred contact telephone number.
Thank you,
Dina B.
Cox Social Media
Billing Issue with autopay
And make certain that no one I know does either...
Trying to deactivate some services
You truly have a great deal of patience to wait on hold for such a long time, and I think I'd be pretty upset if I'd waited for that long only to be disconnected. I wholeheartedly apologize for this experience!
If you haven't already disconnected your services, please allow my team to assist you! Email us at cox.help@cox.com and we will make sure we address each of your concerns.
Sincerely,
Becky K.
Cox Social Media Support Specialist
They were supposed to call me at 7pm PDT on 07/24/14
If you no longer have a cable box, you may need to go into the Menu settings of your TV and run a channel scan (sometimes called channel program). If your TV has a built-in digital tuner, you may be able to pick up CNN. It actually depends on your city and state, and if CNN is part of the Switched Digital lineup in your area.
Would you allow me to investigate this for you? Email my team at cox.help@cox.com and be sure to include your name and full address. We'll get to the bottom of this for you!
Sincerely,
Becky K.
Cox Social Media Support Specialist