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Lonestar Overhead Doors in Dallas takes advantage of people!

Lonestar Overhead Doors and Gates in Dallas-Ft. Worth is a company we will Never do business with again. When my husband and I were out of town recently,our electric gate stopped working in the half closed position. Not knowing what else to do, our 16 year old daughter called Lonestar Overhead Doors to see if they could come fix it for her. Instead of trying to trouble shoot the problem over the phone, which they easily could've done, they said they would come but it would be an after-hours call. Of course my daughter just wanted the gate fixed and said ok. They arrived in just a few minutes, pushed the reset button, and charged her $160. $160 for 10-15 minute drive time and a 2 second repair. We called them to see if they would work with us on this and they said because he pushed the button it was a diagnostic repair. Really? They were not willing at all to work with us, and I will tell everyone I know to Not use this company.
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4 comments
#729133

Hello " Mr I Dont Think So"

My Name is John, I am the Owner of Lonestar Overhead Doors, It Disgust me to hear about the kind of service you received from one of our service techs. I assure you this means alot to me, This is a small business, family owned and one that i have worked very hard to set up and trying to grow.

These kind of comments are not acceptable for this company hence the reason why this tech is looking for another job. I suppose i have been too kind or generous toward giving people a chance in this business. I expect honesty and integrity from my guys and if that isnt what they are presenting to our customers then they dont belong here. I would like to offer you your money back for this horrible experience and if you happen to ever need service again, i will give you a free service call no matter what, Just give us a call .

Again , i thank you for your comment, its nice to know how our techs are representing this company. Thanks Again and God Bless

#659000

I called Lone star out to fix my gate and I think a *** head homeless guy showed up. I know a little about the system and knew it needed a adjustment.

This guy wanted to sell me a new control board for 450.00 .. I think he was also drunk. I told him that I knew it needed an adjustment and he went back made the adjustment charged me 160.00 and left.

This company will try to scam you if they can. Do not use them!

#452469

Being in the service business I hear this all the time. I would love to do my job for free but I would not be in business very long.

I have to pay not only my workers, but insurance, taxes, workman comp, etc, etc.

A $160.00 for an after hour service call is a gift. Lots of company are that for a regular service call.

#451206

Seriously you called them, they came out and fixed it and you are complaining about getting a bill. Really!!!

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ID
#286831 Review #286831 is a subjective opinion of poster.
Location
Dallas, Texas