vetgrandma
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New Reviewer
We ordered a treadclimber & it was delivered by fedex to the front yard. The driver did not even knock on the door, as I have 2 pomeranians who have a fit when someone knocks. When I complained, they refused to return and help. My husband & I are up in years and...
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Location
San Jose, California
Service
Fedex Delivery Service
New Reviewer
Nautilaus - Treadclimber left in the yard
My husband & I ordered a treadclimber which was delivered by fedex , but left in the yard. As we are both up in years, we have no way to get it into our house. I called fedex and bowflex, but was told basically that that was our problem. The fedex driver did not even knock on our door to let us know that he was here. I understand that fedex drivers are not allowed to enter one's house, but I believe treadclimber should employ a company that will bring a machine in. When I complained to bowflex, I was told that if we sent it back we would be responsible for return shipping. I will NEVER do business with them again.
ID
Location
San Jose, California
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Vetgrandma, sorry to hear about your issues. It's true that FedEx does not generally deliver a package *inside* a house, but the least they could have done was knock on your door and deliver the treadmill to your door, not your yard. But, as you can see from the two nasty comments that appeared here before mine, the attitude of FedEx drivers stinks (which might be the result of working for nasty managers, but that's still no excuse for the outright hostility they display for their customers who are, you know, paying their wages.) Hope you manage to get the treadmill up and running!