maffeipj M
map-marker Livermore, California

Online Phone Store

I ordered a headset from the Online Phone Store. When it arrived the order was not complete, there were parts missing. I contacted them on December 20th and they said the rest of the parts would be sent out. I contacted them on December 29th and was told the items shipped and they could not provide a tracking number but that I would get it in a few days. On January 4th I was told that the items had not been shipped, and a supervisor was reviewing the claim. I then told them I wanted to return the order because of their lack of integrity. The RGA form they sent indicated that a 15% fee would be assessed on the return for credit. What a rip-off!!
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Loss:
$151