New Reviewer

Brock Doors and Windows - Most disgusting act of customer service in 2018

I not only purchased windows from Brock Doors & Windows last year 2018 but I also worked for them. This is not a disgruntled employee but who has since left and now can feel free to advise the disgusting way I was treated from the day of the order to the many missed appointments, days taken off work by myself or my wife, appointments cancelled the same day as windows were damaged at factory or warehouse, missing windows, wrong sizing, damages left by the work crews, with no customer satisfaction whatever so as everyone involved just passed the buck. A poorly managed company with complacent management since the company was sold a few years ago by a huge corporate trading company. I would never deal with the company again under its present management! All of the issues have been documented
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ID
#1643269 Review #1643269 is a subjective opinion of poster.
Service
Brock Doors And Windows Customer Care
Cons
  • Unreliable
  • On and on
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution