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SignWarehouse - Incompatible software and Terrible Tech Support

Sign Warehouse has a big problem with their Tech Support team. They can't or won't provide assistance to customers with legitimate hardware or software questions. I was assured that LXi12 CNC software is compatible with my Mercury laser. I bought both at Sign Warehouse. Because they lost my email address, I did not receive an invoice or shipping notice from Sign Warehouse. I contacted them again after a week and I had to provide them with proof of my online purchase. After I received the CNC software, I quickly installed it on an appropriate VISTA computer along with the required laser driver. I couldn't get it to work and I contacted Tech Support at Sign Warehouse. I explained my situation in detail and I asked them for answers to my questions and suggestions. They responded with an assurance that it worked and no answer or suggestions. I ended up sending three more emails to Tech Support. They answered my second email with another assurance and they ignored my last two emails altogether. Even though I paid for this assistance, the assistance I received from Sign Warehouse is anything but meaningful. It seems they only have one Tech Support employee on their payroll and he's a salesman, not a technician. Until I find out the solution to this compatibility problem, my laser and software are effectively useless. For proof of software compatibility, search for 'Sign Warehouse Mercury Laser' on YouTube.
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#1642915 Review #1642915 is a subjective opinion of poster.
Signwarehouse Technical Support
  • High quality lasers
  • Poor tech support
  • Frauludant claims
  • Error-prone staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution