Stephen C Jut
Austin Kayak - Bait & Switch. Horrid Customer Service.
I ordered a pfd several days ago and had heard nothing from them. Called to find out what was going on and was told that, even though it showed as in stock, the pfd that I had ordered was not in stock when I ordered it. After a long conversation about my frustration and his lack of caring, I canceled my order. I immediately went to their site and found that they are still showing it as in stock, even though they don’t have it. I was offered nothing for my frustration. No discount code. No nothing. I have no confidence in this seller and will never order anything else. As far as the (no)customer service rep., I hope they record their calls and that someone in charge listens to the recording. This guy needs to find another line of work.
King, North Carolina
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