New Reviewer

Bella Flora, Rocky Hill, CT

I recently attended a wake and funeral of a very close family member at Brooklawn Funeral Home in Rocky Hill, CT. Because we live in Massachusetts and not familiar with the area, we asked a family member that lives in Connecticut for a suggestion on where to order flowers. They suggested Bella Flora because that is who the funeral director suggested to them. When we arrived at the wake and saw the flower arrangement we were totally embarrassed! It was a vase with a few pines, 2 or 3 carnations and maybe 3 or 4 Peruvian lilies with the most horrible purple ribbon! My spouse and I were so upset with it that we called the florist to complain and the sales associate that answered the phone told me that she would call the owner and have him call me back. He never called... I called back the next day he never apologized for not returning my call but said he personally picked out the flowers and he thought they looked good. Well to me that is not acceptable! There was no apology, he never offered to send another arrangement to the family, a credit or refund. Come to find out he not only owns the florist but he owns the funeral home as well!! When we asked our relative why none of the flower arrangements were not at the burial site he was told by the florist/undertaker that he was giving them to an old age home... yah right, back to the florist for another sucker to get! Shame on him for taking advantage of a family in mourning! He is a DIRTBAG! DO NOT PURCHASE FLOWERS FROM THIS PLACE!
View full review
1 comment
#760359

Mary Thielke is the new owner of Bella Flora and an absolutely wonderful designer and businesswoman! You will love her work and check out her website.

ID
#282880 Review #282880 is a subjective opinion of poster.
Location
Boston, Massachusetts
New Reviewer

Brooklawn Funeral Home, Rocky Hill, CT

I recently attended a wake and funeral of a very close family member at Brooklawn Funeral Home in Rocky Hill, CT. I was totally amazed at the lack of professionalize and respect from the funeral director. There was no one to greeting people at the door, no one helping people at the grave site (opening car doors) and no one to carry the casket to its final resting place. I couldn't believe that undertaker actually asked 3 family members to carry the casket to the grave site. What would he have done if there was no one to carry it?? Drag the casket across the grass? Please people of Rocky Hill, CT do not use this funeral home for your loved ones!!!
View full review
2 comments
#863518

First, not all funeral homes have someone constantly standing at the door. If it is a very large funeral home, than yes, usually you would need someone by the entrance to guide visitors in the right direction.

Second, as the other comment states, this is how a funeral works. There are Pallbearers who carry the casket to the gravesite or to the chapel at the cemetery. When at the funeral home, the Director will ask the family who the pallbearers are, on day of service when casket is ready to be placed in hearse, the Director will ask for pallbearers to stay behind as others exit, these pallbearers will lift casket and place in hearse. Once at cemetery the pallbearers will again help carry casket into the chapel or to gravesite.

If by some chance the gravesite is far, the cemetery will use their machinery to lift casket and drive it gravesite. There are those times when however, there may not be enough pallbearers or may not be any pallbearers. Maybe it is a very small funeral service or just that noone wanted to be a pallbearer, it happens. In this instance, it is left entirely up to the Director to figure out what to do...

However, you stated that friends of the family had to carry the casket to gravesite.. well, thats how it is suppose to go!

If the gravesite was a long distance and they had to carry it far, maybe it was the family who requested the casket be carried and not have the cemetery use the lift to do it! Yes, I do work at a funerl home, not the one you speak of, and alot of people tend to automatically think that something is out of the ordinary is the funeral homes doing or the funeral homes fault...but it just may be that the FAMILY REQUESTED it and the funerl home is only doing what the families wishes are!

#806497

Just in case you are not aware.Usually when someone passes the friends of the family carries the casket.Also friend's and family member's carries the body from the hearse to the resting place.Where have you been under a rock?The funeral director's are only used when needed.Most of the time they are not needed.

View more comments (1)
ID
#282879 Review #282879 is a subjective opinion of poster.
Location
Boston, Massachusetts