Natalie M Mwr

Verizon Wireless - Worst. Service. Ever

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I have no service all morning. Also I am unable to get unlimited data because of where I live. I was told I received a letter that said they would buy me out of my contract and let me switch providers. I never received a letter and apparently missed the cut off date to accept their deal. During this deal, they allowed me to purchase new phones without saying “hey we hate your area and you are going to get sucky service”. Therefore I have to wait until I can get my phones paid off in order to switch providers. This is the most ridiculous thing I’ve ever heard of. I spoke with a customer representative for verizon last week who was in shock I could not get unlimited data because of my address. I will switch providers and encourage everyone I know to switch as well.
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Pros:
  • Same bill amount monthly app
Cons:
  • Vz does not care about service asurion provides their customers
Reason of review:
Poor customer service

Preferred solution: Waive the rest of the fees I owe on my phone so I can switch! Since I was not properly notified.