Gerard D Tod

Accurate Engines - 2 months after core was returned $500 was withdrawn from my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Filed against : Accurate Engines 2840 Dormax St SW Grandville MI 49418-**** Complaint Description: Removed $500 from my checking account, without verifying within their business, if and when core was returned 60 days after core was already shipped. On 8/6/19 I noticed while viewing my bank statement that I had a pending transaction from accurate engines for $500 dollars. I immediately called my mechanic to verify when engine core was picked up. My mechanic said it was picked up by the shipping company that was verified with packaging envelope with instructions by accurate engines when remanufactured engine was shipped. I called the shipping company and they informed me the engine was picked up on 6/24/19 and shipped to accurate engine on 6/27/19 and signed by accurate engine staff. I called accurate engine and spoke with Lanny and told him that I was upset that $500 was taken from my account when the engine had been returned on time and after I was delayed in receiving the remanufactured engine 2weeks after I bought it. He informed me that they didnt recieve the engine and that he would check and call me back in the morning of 8/8/19. On 8/8/19 I called back after 10 times and finally got through only for Lanny to see " yeah we got it and ill have the girls in the office to cut you a check on Saturday 8/10/19 . I said to him why should I receive a mailed check when you took my money deliberately from my account after the core was returned on 8/27/19 and I emailed you the receipt where you staff signed for it. He said the check is coming and what did I want him to do. He was extremely rude and unprofessional. I waited until 8/15/19 and called back at least 20 times and received no answer. Then when I got through, he said they sent it or that he think. I said to him I just want my money back and its unfair that I did everything I was supposed to do by buying a $3000 engine from them only to have money stolen from my account. This company has caused me so much aggravation and stress about a engine core that was returned well within the time frame of return. I just want my $500 back, they have the engine, after I purchased their engine, I had to wait 2weeks, which my mechanic had to push my vehicle time to be fixed back, when I called Lanny, he said additional parts would be placed on the remanufactured engine I was buying. I told him he needed to call my mechanic so I wouldnt be charged a storage fee on the delay of my engine. Lanny called my mechanic and told hime that my engine was not ready to be shipped because their were extra parts that needed to be installed. My concern is, if I could wait 2weeks after I paid almost $3000 dollars for a engine and had to wait 3weeks before I recieved the engine, why was their nit a courteous to me on the return core and havinv a problem with receiving $500 taken out of my account almost 2months after I returned the core. I am upset and would like my hard earned money to be returned.
View full review
Loss:
$500
Cons:
  • Getting ripped off add
  • Getting ripped off
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
SICKENTIRED

not surprised / as i stated they state half now when going to fix it as soon as you give them CC# they take it all without your authorization!!!! instead of what's agreed to at that point in time!