Jean T Iph
Tranquility Travel Vacations unreasonable
I tried for months to use the service we paid for to search for vacation and travel plans unsuccessful. I called numerous times, and left message explaining my problem without the problem being corrected. After six months, I was told by one individual, Joshua, that the problem was that a "Box" was not checked at the initial set up and that was the problem. I was assured the problem was fixed, but when I logged in, the same Login Fail continued to appear. I finally asked that our money be reimbursed. I was told that there was a 72 hours window within to get our money back. It is unfortunate that the individual, Issac Bennett, we purchased the plan from is no longer with the company, and even more unfortunate that we fell for his line that everyone in the company was a Christian and they always took care of their clients. I wasn't taken care of, I was taken to the cleaners for $5490.00.
Just Host and SiteLock refused to refund $$
Just Host and SiteLock charged me $211.60 and would only refund $98.80 although I canceled the account within 2 hours. After getting the run around with e-mails and finally telephone calls, I was told by Just Host that SiteLock was a third party they paid and that I had to get the refund from them. SiteLock, however told me that I had to get the refund from Just Host. Just Host then told me that their reason for not refunding was it was in the "term and conditions" and they would make absolutely no exceptions, although it was not used, would never be used and was canceled. I thought that I had this problem taken care of until my credit card statement came. All I got for my time and energy was the run around. Watch out for these two companies - my experience with them is an unfortunate and expensive lesson - it appears to me Just Host and SiteLock are not interested in happy customers, just $$.
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