Charles N Dxw

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| map-marker Houston, Texas

Optima Tax Relief - Optima Tax did not tell me I could not qualify for any program until my last payment

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Updated by user Feb 18, 2020

I believe it might be time to release the email correspondence with Optima which will further shed light on my situation.

Updated by user Feb 18, 2020

It is a travesty what I went through with Optima Tax. No consumer should have to put up with this.

Optima owes me the $60000 additional to what I should have to pay the IRS plus the $14,000 rip-off they charged me for their services. And after they received the money from me, Optima refused to work with me any more.They took their money and ran.Optima should really be ashamed of itself.

Original review Aug 22, 2019
I had to pay $14,000 for Optima Tax to represent me. Found out after it was too late that I could have handled it myself and paid less taxes. They always led me to believe I would qualify for a program and get a tax deduction at the end. During the process, every time I asked for tangible account of my current situation I got the run-around. They have it set up like a car wash where you go through different phases. It is as-if one hand does not know what the other is doing and you do not find anything out until they have received the very last payment. Then you find out you were better off doing it yourself. I have so much more information and proof but I will wave displaying it on this site and be posting it elsewhere where it is not being filtered by Optima, who is a paid subscriber to this site. At times, Customer Service was downright nasty. The only reason I give even one star below is because I want to make sure it registers. I am really pissed. They have a really good marketing SEO team who has made sure that nobody can post bad review sites.
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3 comments
Charles N Dxw

Optima never contacted me to discuss any of this. Once I paid them the $15,000 they simply dropped me like a hot potato and would no longer communicate with me.

They told me my file had been archived and it was out of their hands. It was as-if you purchased a BMW and the first time you showed up a month later with a question about the engine, they said "you bought the car and now live with it." Optima cost me thousands of extra dollars in tax payments to the IRS due to their own negligence.

And they did not have the decency to follow-up. How shameful.

Charles N Dxw
reply icon Replying to comment of Charles N Dxw

Their customers are soooo misleading. Luckily, I have already turned others away from using their services and they cost me so much money, I will continue to turn friends and acquaintances away from using their services. I have never encountered such an inept company who really does NOT care about the tax payer.

Charles N Dxw
reply icon Replying to comment of Charles N Dxw

Their commercials not customers

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