Prothotics health west unreasonable policy re: orthotic molds
My elderly father has spent 1,000's of dollars on orthotics made by Prothotics Health West. They recently called him to say that he needed to order another pair of orthotics or they would destroy his mold. He is not ready for another pair, and asked to have the molds, since they were going to throw them out anyway. After years of patronizing Health West, spending a small fortune there, they refused to give my father the molds. They wanted another $45 from him, even though they were just going to throw them out. The company representative was condescending, refused to listen to the small request and acted like $45 was a mere pittance. To my father and most people these days, $45 is a lot of money, especially when you have had to spend thousands on orthotics. The least they can do is give you your molds when they don't want to keep them any longer. The owner of the company takes the same stand as the employee. This company is graceless, petty and has absolutely no appreciation for or sense of loyalty toward its customers.
Vancouver, British Columbia
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