Sam Tfl
map-marker Palmer, Pennsylvania

Littman Jewelers - Poor accountability

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I brought my grandmother's seventy-year-old ring to be sized. I was very concerned about the sizing as due to medical reasons my fingers tend to swell. I made this very clear to the representative who helped me and offered to size my ring accordingly. at the time of the sizing I notified the attendant that my finger was more swollen than usual and then I would like to have the ring sized a bigger than I normally would wear and would simply purchase a ring guard if needed to be smaller. The attendant measured my finger and insured me the size would be correct. when asked what the sizing would be she stated approximately a half a shank. I was not sure what a shank was and was notified that that was the size I needed after much debate I was assured my grandmother's ring was in safe keeping and would be sized accordingly. Upon return the ring was sized two sizes and correctly. when returning to the store to have it resized larger the same attendant assisted. When the events were reported, the attendant stated the individual who assisted did not put the exact size on the order sheet therefore there was debate to what the size actually was supposed to be. to my disappointment and Discovery the individual helping me the first and second time was the same. Not only did this representative for this company put blame on the original order that indeed was her who wrote it but also wrote a second order as if she was not accountable or aware of the first error. The cost to repair and resize the ring was much and now additional charges again accrued. I understand errors are made but for such a reputable jeweler I would assume accountability and customer satisfaction would be their first priority and sadly was not.
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Cons:
  • Quality nor their not standing behind their own policy
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution