Ken W Uih
Thor Industries - Thor Freedom Elite 29FE
August 14, 2019 My Name is Kenneth W. Hansen Approximately 2 years ago I purchased a Thor Freedom Elite 29FE last 8 of vin#HDC09124The vehicle was in and out of the shop at Camping World for 9 month in 2017 then for another 3 month in 2018. In late 2018 it was in for a faulty inverter when I finally got it back the inverter still wasn’t working. I was advised my warranty was up on December 11, 2017. I have spoken to a number of tech people over the last year including Terry who I faxed all the paperwork to and was informed that he no longer works there. Tony advised the warranty was up on 12-11-17 but would extended it for the inverter. Today I spoke to Rebecca who advised the warranty was extended only for the inverter activity number 00369703. I am very disappointed in Thor and Camping World. In July 2019 I notice some delamination in a panel over the passenger’s side cab over. When I called Camping world they said there must be a leak which is common on this unit. Camping World sold me an extended warrantee and naturally it did not cover the roof. They also told me that the roof should be inspected every 6 month. I was originally told every year and the closest appointment they had was August 20, 2019. So I brought it to Risco RV and had it sealed for 1,000.00. They also recommended that I repair the inside panel for 1,500. I sold the Camper as is for a 35,000 dollar loss. I used the Camper 4 time and put 4,800 mile on it. I am very disappointed in Camping World and Thor Motor Coach and will never deal with either again. To date 1. The radio was replaced because it was faulty and went on and off when it wanted. 2. There was a bolt sticking up under the rear bedroom floor. 3. The rear compartment on the drivers side. Floor was rotten and buckled. 4. The side door would open when driving and all the locks where lose. 5. The batteries went dead and had to be replaced 6. The backsplash contact paper, was all bubbled up and needed replacement. 7. The trim all around the bed over the driver was all lose and falling off. 8. The list goes on and onI may have missed some items repaired by Camping World of Lakewood, NJ 732-905-****. I was not ready for this aggravation and it caused me to get sick every time I thought of it. Thor and Camping World did me a big disservice. Thank You Kenneth W. Hansen
Bayville, New Jersey
Thor Industries Customer Care
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