Rachel M Kqw
map-marker Hiram, Georgia

COG Management - Do not do business with this company.

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STAY AWAY FROM THIS COMPANY!!!!!!! Wednesday, July 24th I was in the hospital having a c-section with my first child. By the time we came home from hospital something happened to the ac unit in our condo. That Friday 26th my bf came home to shower and make sure all was in place for us to come home on Saturday. When he walked in the thermostat on the wall said it was 99 degrees in the unit. So he went online and filed a maintenance request. Well they assigned it to a maintenance worker but no one had came out. They call themselves doing us a favor and sending someone out “after hours” to come look at the unit. They concluded it needed replaced and they were supposed to be contacting the owner of the condos where we stay for approval. Well on Aug 7th still no answer to anything being done until we reached out. Now the owner wants a second opinion and wants his guy to come out. After fighting with a lady from Maintance Jolene or something like that she said he can come out on Friday 8/9 at 6:30 but it’s just another check nothing will still be fixed. So after 6 pm that Friday someone was supposed to be here my bf gets a text message saying the person coming had a death in the family and can’t come. So today is Tuesday 8/13 and still not heard from anyone and we still have no air in our unit and for people living in Ga knows that we have been having a heat wave. This company has no regards to anyone but themselves. Doesn’t matter that I am on a 6-8 week recovery from major surgery or that I have a 21 day old baby living in this heat. No one cares. If I could give them less stars I would. We have lived in there condos in MARIETTA for over a year now. They will not come do any repairs. I am about to contact my lawyer because we have been waiting over 2 weeks now for them to come replace something that would take less than 5 mins to correct and cost of part to do the repair is under a dollar. They are SORRY and if I would have read the reviews before moving in we would have moved else where.
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Reason of review:
Poor customer service

Preferred solution: Fix my ac unit