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Stickley Audi And Co - Poor quality furniture, substandard customer service, no accountability.

Update by user Aug 14, 2019

i received a phone call that my cabinet should be returned by august 24th. i will update if this occurs.

Original review posted by user Aug 13, 2019
the sales staff at the 25th street nyc showroom could not be more knowledgeable & helpful. the delivery staff was amazing. but, the customer service i received post sale is beyond horrid. the quality of their furniture is not living up to their reputation. additionally, there is no accountability! i emailed when the stickley bookcase cabinet i had purchased in november 2018 started to warp, & the door was unable to be closed in april 2019. from sheri abate, local to the manhattan showroom, to mark who was a regional person. communication was the first issue, weeks of calling & emailing without any action. the second issue was taking vacation days for someone to show up with a screwdriver & level, never having seen the pics i sent of my failing furniture issues. which then started the communication issue all over again. it is 4 months, my cabinet is non existent, the customer service is non existent, the furniture quality is not living up to any reputation stickley may have had. i have wanted this furniture for 20 years. very pricey, & completely not worth the price or aggravation spent with customer service. theoretically, my cabinet will be delivered in another 10 days. just a note that the staff who fixed the cheap hinge on my bedroom armoire were amazing. i have had better quality furniture from ikea & the container store, no issues, lasted many years.
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ID
#1621975 Review #1621975 is a subjective opinion of poster.
Service
Stickley Audi And Co Customer Care
Pros
  • Furniture looks pretty
  • Sales staff in nyc location were great
Cons
  • Defective furniture
  • Less that poor customer service
  • No customer service
Reason of review
Damaged or defective
Loss
$2244
Preferred solution
Full refund