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Etsy - Transaction error

Transaction ID: 249939**** Someone at ETSY please help: Transaction shipping cost wrong. Cannot ship for that price. Need help to cancel this transaction ASAP and to return buyers money immediately!! ETSYs CS phone numbers are not activated.
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ID
#2617480 Review #2617480 is a subjective opinion of poster.
Preferred solution
ref 2499399659 I’m the seller Someone at ETSY please help!! Must cancel this transaction and return buyer’s payment ASAP.