New Reviewer

Sarasota Avionics - JUST AWSOME!!!!!!

i took my plane to have the ADSB update done. During my 3 hour flight home, multiple avionics started failing in the plane and i had to fly completely vfr. Obviously, i was livid and called Ryan at Sarasota avionics and expressed my frustrations. We went back and forth over a few days, and he contacted Cirrus and came to the conclusion that my MCU130 had gone bad. I had a difficult time believing this since i dont believe in coincidences (I turned over to him a perfectly good working airplane.) Nevertheless, we both agreed that i would purchase an MCU unit from cirrus and that he would fly to me with his chief mechanic, Dan, and install it. If it wasn't the unit, he would reimburse me for it and it was not cheap!! Conversely, if it was, that I would cover his costs of flying to me. Well, he kept his word and promptly flew to my airport and changed the unit, (which was the problem, by the way). When I asked him for the bill for his time flying to me, he refused to bill me. He said that he was frustrated too by having a customer not be happy with their services and that they were all about good customer service and building relationships. Nevertheless, i paid his fuel out of decency (it was the right thing to do), and took him and his chief mechanic to lunch before they departed back to tampa.. My experience started unfavorable, and ended up over the top favorable. These folks understand customer service! They went above what I ever would have expected. I will be taking my plane to them, not only for avionics but for annuals and such, as long as I have my plane!! I can confortably, hands down refer anyone to them without any reservations!!!! What a class act!!! Im still shocked by their customer service... and I just cannot say enough positive things about, him, his chief, Dan, and the company!!! Raul
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ID
#1615186 Review #1615186 is a subjective opinion of poster.
Location
Wetumpka, Alabama
Reason of review
Reliable warranty