vbracamonte B
Profile Info
New Reviewer
vbracamonte B
Dallas, Texas
HomeEverything - Home Everything Failed to Issue Credit
I placed a $1200 order on 10/17. While their site prominently advertises 'free shipping', after I placed this order, I checked on the status several times and was told it would be 3 to 4 weeks before it was delivered. This, of course, was not advertised. Finally, I was told it was being shipped on 11/14. When I contacted www.homeeverything on 11/15 to make sure it was shipped, I was told the mdse. is on backorder and my order would be cancelled. So, it took almost 30 days to find out that I wasn't going to receive my mdse. And,then I checked my credit card to make sure I had not been charged. I was charged $1200 on 10/17, charged another $1200 on 11/17 and received a credit for $1200 on 11/17. So, I was still out $1200. When I contacted www.homeeverything about this. they responded that they were having difficulty issuing a credit and that I needed to dispute the $1200 transaction with my credit card company. I have spent valuable hours following up on status - and now I am spending time trying to get the credit on my account. I will NEVER do business with Home Everything again and I recommend that you dont either!
vbracamonte B
Dallas, Texas
Home Everything Failed to Deliver Timely
Home Everything's website prominently adverstises free shipping. What they don't tell you is that your merchandise is being shipped on a S-L-O-W boat from China. I have been waiting 6 weeks for 2 beverage center appliances - and I still haven't received them. This is rediculous!. I will never order from them again! Every time I inquire about delivery, I am told 'next week'. Immediately after placing the order, I received confirmation from Joseph S., who introduced himself as my Customer Care Representative. When I contacted him 3 weeks after my order was still not received, this was his response: "Unfortunately, at this time I am restricted only to the sales department, and temporarily do not have the ability to access the shipping information on orders. I am sorry for the inconvenience, and I am confident that the customer support team will be able to help you in this matter. Alternatively, you may also call the number below to speak with a customer support agent directly by selecting option #2 when prompted." So much for 'customer care'.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.