vbracamonte B
map-marker Dallas, Texas

HomeEverything - Home Everything Failed to Issue Credit

I placed a $1200 order on 10/17. While their site prominently advertises 'free shipping', after I placed this order, I checked on the status several times and was told it would be 3 to 4 weeks before it was delivered. This, of course, was not advertised. Finally, I was told it was being shipped on 11/14. When I contacted www.homeeverything on 11/15 to make sure it was shipped, I was told the mdse. is on backorder and my order would be cancelled. So, it took almost 30 days to find out that I wasn't going to receive my mdse. And,then I checked my credit card to make sure I had not been charged. I was charged $1200 on 10/17, charged another $1200 on 11/17 and received a credit for $1200 on 11/17. So, I was still out $1200. When I contacted www.homeeverything about this. they responded that they were having difficulty issuing a credit and that I needed to dispute the $1200 transaction with my credit card company. I have spent valuable hours following up on status - and now I am spending time trying to get the credit on my account. I will NEVER do business with Home Everything again and I recommend that you dont either!
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vbracamonte B
map-marker Dallas, Texas

Home Everything Failed to Deliver Timely

Home Everything's website prominently adverstises free shipping. What they don't tell you is that your merchandise is being shipped on a S-L-O-W boat from China. I have been waiting 6 weeks for 2 beverage center appliances - and I still haven't received them. This is rediculous!. I will never order from them again! Every time I inquire about delivery, I am told 'next week'. Immediately after placing the order, I received confirmation from Joseph S., who introduced himself as my Customer Care Representative. When I contacted him 3 weeks after my order was still not received, this was his response: "Unfortunately, at this time I am restricted only to the sales department, and temporarily do not have the ability to access the shipping information on orders. I am sorry for the inconvenience, and I am confident that the customer support team will be able to help you in this matter. Alternatively, you may also call the number below to speak with a customer support agent directly by selecting option #2 when prompted." So much for 'customer care'.
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