Leighton A
map-marker Athens, Georgia

Burger King doesn't do it your way

Updated by user Nov 12, 2011

I took the bag back with me and showed them the receipt plus the Whopper Jr wrapper. I took photos if you are interested. The receipt showed a Whopper combo and the wrapper said Whopper Jr.

I didn\'t know that the order was incorrect until I had drove back to where I worked which is 5 miles away. I don\'t believe that I should have to drive back five miles to get the correct order and then drive back five miles to get back to work. I would have wasted 10 miles of gas plus about 20 more minutes of my lunch hour.

I understand that in fast food mistakes are made and this is not what this is about. What made me mad was that they wanted to argue even when I showed them the receipt and the whopper jr wrapper.

UPDATE: The district manager called me later that day and apologized for the way that her staff acted. She said that the correct way would have been for the store to just remake the order correctly.

Original review Nov 10, 2011
I went to Burger King #4431 located at 1555 Montgomery Hwy, Birmingham, AL 35216 on 11-9-2011 and ordered a Whopper, Large Fry and Large Drink at the Drive Thru. Once I drove back to work I started eating my meal and I noticed that the Whopper seemed unusually small. I then noticed that I was given a Whopper Jr instead of what I ordered. I called the store later that day no one would answer the phone. I had waited to call because I didn't want to interfere with their lunch rush. I returned to the restaurant on 11-10-2011 and asked to speak with the manager. I showed the manager what had happened and told her that I wanted them to give me the correct order. I was told that since I had ate the food that they would not replace it. The Manager told me that it was Burger King Policy not to replace food that had been eaten. She told me that I should have called them to let them know what had happened. I showed her my cell phone where I had called the restaurant at 4:26 the day before. After arguing with her she finally told me that she would give me a Whopper and a small fry and small drink. I told her that was NOT my original order and that it is standard procedure to make the original order correctly (I have worked in fast food before). NOTE: The correct procedure that Burger King should have used was by first saying the following "I apologize for the incorrect order and the inconvenience it has caused you. Let us make it up to you by making you the correct order" I then called the Burger King Complaint line and had to hold on it for 15 minutes before I got a representative. The representative took my complaint, apologized, and told me that it would be forwarded to the district office. I have wasted time, money, and gas trying to get this resolved. Now I am so furious that I am not planning on ever going back to them again and I am going to tell everyone I know about the experience. This includes postings on Facebook, Twitter, and any consumer complaint board I can find. Burger King spends millions on advertising and building its brand and reputation. It is amazing that they care so little about protecting their reputation that they wouldn't spend as little as $7 to do the right thing. For every one customer that complains there is at least 20 more that never do but instead they just take their business elsewhere. If Burger King is happy losing customers then continue doing what you are doing. If you want to keep customers loyal then please train your managers on how to handle this type of situation without resorting to arguing with the customer. Remember that Rule #1 is that the customer is always right. I am asking all consumers that the next time that you are going to Burger King that instead you should go to one of their competitors instead.
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Loss:
$7
4 comments
Guest

No one should need to check their order. thats what they do when you place the order.

they get paid to do their job and that is to make the customer happy. they effed up my order now 3 times. its a waste drive 5 miles away just to get the order corrected, BK employees need to stop smoking *** before the lunch rush begins. my last 3 visits have had the order completely incorrect.

3 times in a row not acceptable. open ur ears and listen to the customer. dont give me the *** that these people make mistakes.

i work in the resturant industry and have very few mistakes. atleast not one where i get the whole *** order wrong!!!

Guest

You Liar. Why would u eat the food then return the wrapper.

It obvious youre broke and hungry and dont have any money. I suggest u get a life.

Note to BK workers... give it to em and kill him off faster

Guest

I took the bag back with me and showed them the receipt plus the Whopper Jr wrapper. I took photos if you are interested.

I didn't know that the order was incorrect until I had drove back to where I worked which is 5 miles away.

I don't believe that I should have to drive back five miles to get the correct order and then drive back five miles to get back to work. I would have wasted 10 miles of gas plus about 20 more minutes of my lunch hour.

Aaron C Img

YOU JUST POSTED THE SAME THING ABOUT MCDONALD'S YOU ***. So which place is it McDonalds or Burker King? You've been lying about it so much you forgot which place it was.

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