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Kamali T

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Shein - Never received my refund for returned item

Shein - Never received my refund for returned item
I spoke with customer service agent about returning item because it did not fit and agent provided me the returned bar code which I cannot find in my email again. I returned 10 items in august 2022 and ask SHEIN customer agent to send my refund to SHEIN wallet. But till now I dont see my refund in my SHEIN wallet.
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Loss:
$200
Pros:
  • Shein has exciting product
Cons:
  • But poor communication and connection with people

Preferred solution: Full refund

User's recommendation: If I don’t get my refund I would never think of going back to SHEIN again but I go far beyond to get my money

1 comment
SHEIN Official
Response

Hello, sorry for any inconvenience. To protect your privacy, we suggest you contact our customer service through this link: https://www.shein.com/robot?page=navigationBar.

Please enter 【Contact Agent】and submit a ticket to get manual service.

We'll offer a proper solution for you asap. Thank you and have a nice day!