comment to review:

Legacy Homes Omaha: Poor Quality, Unsupported Warranty, Unfriendly Staff

Legacy Homes Omaha #1727671
Did Legacy just keep pushing you off on the subcontractors? They actually have the subcontractor making arrangements for us instead of taking lead. They stated "In the spirit of customer service, we have asked **** to contact us prior to completing a root diagnosis." But, of course they included the warranty was up. How can a 3.5yr house have the amount of damage due to negligence and poor workmanship and not take ownership?
1 0
Show
comment to review:

Leaking for a YEAR now!

Legacy Homes Omaha #1727670
Ugh, that's frustrating. Well, we are trying to take a stance. We are fighting tooth and nails for them to do the right thing. Our house has a leak from the sliding glass door, into our subflooring and black mold has appeared. For a 3.5 year old home, that's ridiculous. How do you spend $305K on a house and have this kind of damage. Legacy states "your warranty is up. Good luck and here's who you can contact-the subcontractor." I've owned 5 homes and never had this kind of service/issues. Makes me sad for everyone who went through this before us.
0 0
Show
1 reply
Lameisha Bjn
#1886077
We are having the same issue now. 9 month old 2 story with AC condensation leaking on the main floor ceiling. The initial warranty person said the same thing. Set the temp within 20 of outside temp and get a dehumidifier. He also told us this is a common issue. We did our due diligence (should not have to with a BRAND NEW HOME) and got a dehumidifier to help. The leak has worsened. Waiting to hear back from warranty. We will fight this until it’s fixed properly. If it’s a common issue, then it is a builder flaw. We’ll see what happens. Maybe a class action lawsuit?
comment to review:

Would not recommend to anyone

Legacy Homes Omaha #1724837
Did you get any results dealing with Legacy? Looking for guidance?
1 0
Show
comment to review:

Leaking for a YEAR now!

Legacy Homes Omaha #1724834
Did you get any results from Legacy? We are having an issue and they are dragging their feet.
0 0
Show
1 reply
Anonymous
#1727391
No results. We were left to fix it ourself. Dropped thousands more into it