powerfulwoman
map-marker Los Angeles, California

CAPITAL ONE needs to be boycotted

I AM SO PISSED! I have never received such bad service my whole life! This is a series of events that just keep getting worse. I lost my capital one card and asked for a replacement. It took several calls to have my card replaced because the person I spoke with kept confusing my card number with that of the other cardholders in the company. When I finally got the new card and I tried paying the balance using capital one's automated system, their computer says, "A new number has been assigned for this account. " It then transferred me to a customer service rep (or should I say anti-customer service rep) who was very rude. I told her that I was frustrated and that I wanted to be transferred to a supervisor. Several minutes later, a supervisor got on the line and asked what she could do for me. I told her that I was frustrated since this is the 5th time that has happened in 2 months. I told her that they need to improve their customer service and be more efficient. She started getting defensive and said that there is nothing wrong with their customer service in India. I said that if she is already getting defensive about my complaint and she is a supervisor, then I said that that is unfortunate because the supervisors are supposed to lead and be a good example. She got really sarcastic and said, " We have the best customer service in India!" I told her I disagreed, based on her attitude and several others before her. She huffed and puffed and snapped, " You can call back later when you are feeling happy!" Then she hung up. What a biyatch! I can not believe this woman! I can not believe why Capital One would outsource our jobs to countries like India, that don't even give Americans decent customer service. We need jobs in the US. We need to get back this customer service jobs that are being given away overseas and not being appreciated. And---- these people insult our intelligence and treat us like s---t! This is terrible and needs to stop. NOTE: Google the words: Capital One complaints and you will find hundered, even thousands of complaints. It's time to do something about this situation. Either boycott Capital One or stop outsourcing jobs to India and elsewhere.
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Loss:
$999
2 comments
Guest

Yes, they outsource our jobs and keep in mind they just took billions of dollars in the banking bailout and paid their CEO millions in salary. I have had a Capital One credit card in years that I am closing.

They bought the bank I have used for years but I am moving my accounts to another bank as well. The reason is their corporate greed!

Guest

Forget Boycotts - you have to file complaints with the Federal Trade Commission and Office of Thrift Supervision.

Otherwise they will never change and never close the call center in India.

No one speaks english so it is impossible to resolve anything.

Which I guess is why she said they have the best call center in India, they successfully stonewall customers!

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powerfulwoman
map-marker Los Angeles, California

CAPITAL ONE needs to get sued for wasting time!

IF YOUR TIME IS IMPORTANT TO YOU, NEVER USE CAPITAL ONE CREDIT CARD. They are the worst in the industry! For the 4th or 5th time in a few months, they have put a hold on my credit card for no reason. It is so embarrasing! I am waiting in line to pay the cashier at a supermarket and the card gets declined. I know that there is plenty of money on the card, so I called the customer service number. Guess what? I am transferred to India, where I could barely understand the customer rep's thick Indian accent. I had to repeat my card number several times, then she argues that the number I gave is not a legitimate number. I said, "What?!" I am reading the card that you, guys issued me and I have been using this same card for years. Then, she puts me on hold for several minutes. Upon her return, I remind her that I am still holding up the line at the supermarket and people are starting to glare at me like it's my fault that my credit card is having problems. The service rep asks me to repeat the credit card number 2 more times, puts me on hold for 3 more minutes and then says that there is no hold on the card and for the cashier to try to run it again. For the 4th time, the store cashier runs the card and again, the computer screen says that the card is declined. I tell the service rep this, and she still insists that it is not on their end, but on the store's end. The cashier runs the card 2 more times. Same thing. I ask the service rep to be transferred to a supervisor and she says in "an-i-don't-give-a-***" voice, "I can't transfer you until I exhaust all the troubleshooting possibilities. What are the last 3 digits on the back of your card?" I give her the number and she says, "That is an invalid code". Again, I shriek, '"What?! I am simply reading the back of my card and I have used this code and this card for years? What is going on?" She says (amused), "Hold the line..." Again, I was on hold for several minutes, then she comes back on the line and said, "I don't see any problem on the card. Run the card again... Maybe this time it will work." I ask the cashier (who at this time, is now glaring at ME), to run the card one last time. Guess what? Card is still declined and the phone goes dead! Unbelievable!
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17 comments
Guest

Kess, you are just very lucky.

I have been with them for over 15 years. They don't raised my rate or anything, but when my card was charged twice for the same amount, I called them.

Customer service is somewhere in India and those people couldn't seem to understand that there's no fraud. What does it take for them to understand? I was on the phone for over an hour and a half.

After a month of sending in documentations and phone calls and emails, they are charging me again for the same *** amount but sending me a new card and asking me to fill out a fraud form.

Do they understand English, or do we need to speak another language to them?

Guest

Just another customer with the same issues all the rest that have taken the time to post this complaint. 10 years customer with Capital One never late.

Had a car loan with Capital One and paid it off 4 years early. Credit score 761. Raised interest rate for no reason except cost of doing business. Called India could not understand anything plus noise in backgroud made it worse.

Last call was to

Porta Rico. Got no where and asked to speak to an American and Peggy hung up did not even get to hear Happy time Ring. We bail them out, loan Capital One money at 1% & intern they loan it back at 18.9% People what is wrong with this picture.

It is time to VOTE THEM out like we did our Congress/Senators. We need a TEA Party for Banks...

Guest

Come on american people, lets get wise here, if the people at captial one cannot speak english then, we all know that they are in business to scam americans, right? Let's think about why the interest rate, minimum payments, and outrageous fees got out of control.

They do not deserve to paid everything that they have scammed and cheated the americans out of. They know that this has always been a wealthy country and they want a piece our rock even if it means frauding us. So lets get smart, no use (of card) no abuse (from them).

They get you into debt and turn you over to a collector, they accepted bail out money from the feds and then sold off the debts to priviate individuals.

Thats how they are getting rich off their victims.

Guest

CAPITAL ONE SUCKS!!! They recently lowered my minimum to just over the total due.

Not considering the charges pending they were trying to put me over the limit. I have been with them for over 8 years.. excellent payment history with a 765 fico. Paying it off and done with them.

THEY SUCK!!!

I hope they go under. :(

Guest

Capital one auto does not do refis for auto loans. you are told this in your contract. read before you sign...DUH!

Guest

I want to put my imput on this capital One, its storming out in the State of Maine where there are limited gas stations, we are about out of gas and go to use are card guess what same thing there is a HOLD on the FUNDS. WTF????

This has happened to us for 3 months in a row now and I have to call and have the hold removed. They then said are checking account did not exist and rejected my credit card payment. Who the *** does that? There nothing but a scam.

I have now filed with the BBB and if this continues we are going to file a law suit against them.

They are hanging up in the middle of calls refusing to give me my right information and continue to HOLD funds. We have had enough of this !

Terry E Tkb

I have a credit score of 750, been a Capital One customer for 9 years and I have two accounts with them. Today I get a letter that they are raising my interest rate from 6% to 16.5%.

Mind you I have never missed a payment, never been late in any of my payments to any of my creditors, I own my home, have 2 cars, been employed in the same job in law enforcement for 25 years, and the person they sent me to in India who really needs to learn English better was a complete joke. Capital One just lost a 9 year, never missed a payment, never paid late customer because of nothing but pure GREED

Guest

I had Capital One with a 9.9% fixed interest rate. I never missed a payment and was never late on a payment.

I got a letter in the mail saying that my interest rate was going up to 19.99%.

They said it was due to costs. I ended up cancelling them on the spot.

What a way to reward a responsible customer.

Guest

:zzz Capital One="What can we steal from your wallet"?

Guest

all i want to do is find a person that speaks english at capital one. somebody that will not transpose my information.

i pay in u.s.

dollars, i am an american, applied in english, receive my incorret statements in english. as for their employee number do not try to reference it because it is as bogus as capital one

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powerfulwoman
map-marker Los Angeles, California

CNN - Do Not Believe the F-----g Numbers!!!

Fellow Americans, please do not believe the f-----g numbers that the media has put out regarding the state of our economy, the stock market, the real estate market, etc, etc...! If we keep focusing on how bad things are, we we all fall into depression and just totally give up. Enough already! I have stopped listening to the doom and gloom reports that are now rampant at CNN especially Glenn Beck. The scarier and more depressing the report, the happier they are because for some reason, people like to be scared. Isnt' that why we watch scary movies? But let us get past all this melancholy! I know of a lot of business owners that are so distracted from pushing their businesses to success because they feel that it's pointless to advertise in this economy. Instead of doing marketing and trying harder to get more clients, they are paralyzed and thinking only of the worst. This is crazy! I refuse to watch another news report that mentions that our economy is going to get worse and will stay that way for 5 to 10 years. I just don't want to believe what they want me to believe. Instead, I will focus on m business and help other businesses that I work with, in order to defeat this demoralizing prediction that this country is going down the drain. No! I refuse to believe that. I came to this country 18 years ago as a legal immigrant and I have made my fortune here legally. I have worked so hard to get to where I am at, and I am determined to stay financially stable---- no matter what the media says will happen to me or to this country. Fellow Americans, let us fight back! Let us not get discouraged and give up. Let us work harder than ever before and remain positive. If you lost your job, try to find a better one by enhancing your skills and be a better employee. If you are worried about your business, learn more about marketing and try harder to attract and retain clients. There is always a way out. There is always a solution to all the problems that we are experiencing. Don't let this proud country turn into a third world country. Let us make more friends than enemies in other nations. Let us vote for the best president. Let us keep praying for guidance so that we will know how to turn this economy around. Individually, let us do our share. By remaining strong as individuals, we will rise up again as the richest nation in the world. I believe this! I know that things are getting better everyday. Let us all unite and turn things around for the better, for the sake of our families and friends. Amen!
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1 comment
Guest

I agree, the only way to turn this around is to spend what you have to spend. Don't sit on your money.

Yeah people are losing jobs, but its beacause people aren't spending. They are scared.

powerfulwoman
map-marker Los Angeles, California

Complaintsboard.com is unfair for not verifying complaints about our company

As a business owner, it pains me to see all sorts of businesses being slammed on this website called ComplaintsBoard.com . Sure, it has become a really popular avenue for consumers to vent their frustrations on businesses who have done them wrong. But… the scary part is that vicious competitors are now using this vehicle to slander other legitimate businesses. I have seen so many fake-sounding complaints about businesses on this website. Where is their sense of decency? Here’s to you Complaintsboard.com : How would you like your competitors to slander your site and post fake complaints about you? And you, Elizabeth Arden, are you getting richer and richer everyday while these businesses are hurting? I hope that you sleep really well tonight!
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1 comment
Guest

complaintsboard is horrible

I see they are currently down

I hope they are shut down for good or at least remove the slander

I will definitely make them