Marci Rco
map-marker Portland, Indiana

Tire Barn Warehouse - Lied to about my car

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I took my car for a balance and rotation at the Muncie store. It was rubbing and shaking after so I took it back.

The GM tried to recharge me to look at it but ultimately took it back to the shop. After an hour, they informed me I had blown rear shocks that had "shock fluid all over the rear". They also rebalanced the tires. I took it to Belle Tire for a second opinion on the replacement of the shocks.

They informed me 15 of my lug nuts were stripped and they wouldn't be usable if they took them off, so I had to pay $60 just to replace 10 of the worst ones. After inspecting the car, the tires were still unbalanced but also the shocks were in great shape and there was no fluid anywhere. I called Tire Barn in Muncie back and found out the technician only advised they were close to the recommended replacement miles not that they were blown but the GM changed it to state they were blown and leaking fluid. If I had gotten it repaired right then, it would have cost me almost $1500 for something that was an out and out LIE.

I am out the money for balancing that they had to do TWICE but I still had to take somewhere else to get done right plus the cost of taking it somewhere else and purchasing lug nuts that they stripped out beyond belief! HORRIBLE HORRIBLE HORRIBLE

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User's recommendation: Avoid this place like the plague!