New Reviewer

Benjamin Moore - Totally unprofessional, uncalled-for, arrogant and ill-mannered staff member named Frank

I'm a Benjamin Moore customer since 2010 and have been shopping at the Kendall Park Store in NJ (Zip code - 08824). I was very happy and satisfied with the service until today. I had an issue with a gallon of paint and wanted to see if I can get some paint (that froze due to unknown reasons) to do some patch work The sales rep at this store whose name is "Frank" turned out to be a totally unprofessional, arrogant and ill-mannered person and started making fun of me. Would like to see where I can call and log a formal complaint against such an unprofessional person. I would love to have someone from corporate cal me and help provide some mannerism to this sales rep (Frank @ Kendall Park, NJ location)
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ID
#1602815 Review #1602815 is a subjective opinion of poster.
Location
South Brunswick, New Jersey
Pros
  • 5 minute drive
  • Paint
  • Quality
Cons
  • Sales rep very arrogant and insulting
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Benjamin Moore - Totally unprofessional, uncalled-for, arrogant and ill-mannered staff member named Frank

I'm a Benjamin Moore customer since 2010 and have been shopping at the Kendall Park Store in NJ (Zip code - 08824). I was very happy and satisfied with the service until today. I had an issue with a gallon of paint and wanted to see if I can get some paint (that froze due to unknown reasons) to do some patch work The sales rep at this store whose name is "Frank" turned out to be a totally unprofessional, arrogant and ill-mannered person and started making fun of me. Would like to see where I can call and log a formal complaint against such an unprofessional person
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ID
#1602813 Review #1602813 is a subjective opinion of poster.
Location
East Brunswick, New Jersey
Service
Benjamin Moore Sales Representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution