New Reviewer

Costume Craze is a scam - didn't mail order

Worst online ordering experience ever. I ordered my costume 6 weeks in advance. It never got here and now its the day before I need it and I am empty handed. I spent hours on the phone with both them and the post office, even going to my local post office and waiting in line for 45 minutes just to have them tell me to contact customer service. Customer service told me I could start a mailing inquiry but it would take 10 days (no refund) or cancel the order and reorder. So basically I was SOL. They hung up on me when I asked to talk to a supervisor and didn't even offer me a coupon or free shipping for my hours of trouble. I would never order from here again, feels like a scam.
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Finally received a refund over a month later. Horrible experience, will never use them again

#270925 Review #270925 is a subjective opinion of poster.
Chicago, Illinois