comment to review:

Your team is a joke they are not willing to help me and calling your company is a waste of time. Only 2 hours waiting to talk to someone. Not good

Rogers Communications #2305578
Hi there, sorry to hear about your recent experience with us. Did you know you can message us via the Rogers Community Forums and not have to wait for hours to get account support? Additionally you can also reach out to us via Facebook.com/Rogers or twitter @RogersHelps! Looking forward to hearing from you! ^zf
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comment to review:

Rogers lie and steal with the help of Likewize

Rogers Communications #2302611
Hello, Nathanial It's very disappointing to hear about your recent experience. We would like to take a closer look at this for you to see if there is anything we can do to get this resolved. Please reach out to us in the Rogers Community Forums, you can send a private message to CommunityHelps. We look forward to hearing from you. Regards, RogersHelps^tb
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comment to review:

Rogers lie and steal with the help of Likewize

Rogers Communications #2302606
Hello Nathanial, I'm really sorry to hear of your awful New Year's Eve experience, I hope you've been doing okay. Being without a phone can certainly be tough, especially if you rely on it for staying in touch with loved ones or use it for business purposes. If possible, can you kindly share the reason why Likewize has declined your proof of purchase? What is the 'loophole' that they are using? If you can please reach back out to us, we can do our best to see if the matter can be further escalated. Aside from phone in at 1-888-764-3771, we may also be reached through Social Media via Twitter @RogersHelps or on Facebook.com/Rogers or by sending us a message on Instagram, Google Messenger or Apple Business Chat. Kindest of regards, The RogersHelps Team
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comment to review:

Rogers lie and steal with the help of Likewize

Rogers Communications #2302261
Good day Nathanial, Firstly, I'm so sorry to hear of the horrible experience you had on New Years Eve...I'm sure that was a very scary experience for you :( Having no phone to use is definitely not ideal, especially if you depend on it to keep in touch with loved ones or for work purposes. I understand that Likewize was unable to process your device claim and send you a replacement...are you able to share more details on why they declined your request? What was this 'loophole' that you refer to? If you feel that you were treated unjustly and should have been eligible for the claim, please reach out to us via any of our Social Media avenues of support (Twitter @RogersHelps, send a message on Facebook.com/Rogers or message us on Instagram, Google Messenger or Apple Business Support). We can also be reached through our Live Chat service on Rogers.com or by calling in again to 1-888-764-3771. Although Likewize is considered a third party company, we can discuss this matter with you further and see if we can get it escalated further. Thank you, The RogersHelps Team
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comment to review:

Not satisfied

Rogers Communications #2300944
Greetings! We're honoured by your loyalty all these years and would hate to see you leave. We recommend reaching out via Social Media for support. You can send us a message via Twitter @RogersHelps, on Instagram through our verified Rogers page, PM us on Facebook.com/Rogers, or post a new message in our Rogers Community Forums we'd be happy to assist you with this. Regards^ra
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comment to review:

Transfer of account

Rogers Communications #2298943
Hi Kulwinder, please reach out to us via the Rogers Community Forums and we'll be happy to sort this out for you. ^zf
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comment to review:

Transfer of account

Rogers Communications #2298852
Good day! In order to discontinue your tablet line, you'll need to reach out to us via any of our customer support avenues to request immediate cancellation of that line. You may also update your payment options via self-serve by logging into your MyRogers account online. Feel free to visit Rogers.com to view our Contact Us page to see the different ways in which we may be reached. You can also send us a message on our Rogers Community Forums to receive help with your account. Please do mention that you are coming from the 'Pissed Consumer' forums. Thank you! ^yc
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comment to review:

Internet connection install

Rogers Communications #2297489
It’s certainly disappointing that the install tech didn’t show up at the appointed time. We’d like to investigate and expedite the installation for you. Please connect with us through Rogers Community Forums. Regards! ^ms
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comment to review:

Pissed off

Rogers Communications #2295654
Greetings and thanks for sharing your thoughts via this forum. Long wait times can certainly put a damper in your day, I'm really sorry to hear this. :( Since the holidays, we've been pretty backed up and we are trying our best to assist each of our valued customers as quickly as possible. Thank you for your patience! If your issue has yet to be resolved, we recommend reaching out via Social Media for support. You can send us a message via Twitter @RogersHelps, on Instagram through our verified Rogers page, PM us on Facebook.com/Rogers, or post a new message in our Rogers Community Forums so we can assist you further. We hope to hear from you soon! ^yc
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comment to review:

Additional charges

Rogers Communications #2293306
Hi there, please reach out to us via the Rogers Community Forums so we can review your charges in detail. I wish you a happy and healthy new year! - Zara
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comment to review:

RETURNED PHONE BUT WAS LABLED THIEF

Rogers Communications #2291276
Greetings! It should be quite difficult, if not impossible to tamper with the return packaging once it has been sealed. If you weren't satisfied with the results of this investigation, we could look into this matter again for you. Please reach out to us at https://communityforums.rogers.com/ and either make a post or PM us directly. Regards, RogersCorey
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comment to review:

Contacting Customer Service

Rogers Communications #2285083
Hello and thanks for your comments here! I can certainly appreciate where you are coming from and we understand that your time is very valuable. Did you know that we have many other avenues of support that we offer? For example, there is our Live Chat service and we also offer support through many Social Media avenues like Facebook, Twitter, Instagram, Google and more! To view all of our available support avenues, kindly visit the Rogers website and then scroll down and click on 'Contact Us'. As always, we are constantly looking for better ways in which to support our valued customers and we really appreciate your feedback! ^yc
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comment to review:

Unappreciated loyalty

Rogers Communications #2283600
Hey there! We do appreciate the loyalty of all our customers, and we do thank you for being with us for such a long time. Please feel free to reach out to us at https://communityforums.rogers.com to see if we can investigate this further for you. Regards RogersJermaine
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comment to review:

No wifi

Rogers Communications #2283477
Hello and thanks for posting your concern here! Not having any access to your home services can certainly be a cause for concern. :( If this matter has still not been resolved, we'd love to investigate this further with you. Kindly send us a Private Message in our Rogers Community Forums or reach out via Twitter @RogersHelps or on Facebook.com/Rogers. We'll be happy to assist you further! Please note that there may be a slight delay in response due to this busy time of year but someone will definitely get back to you ASAP. Thank you! ^yc
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comment to review:

Unappreciated loyalty

Rogers Communications #2283475
Good day, Chris, and thanks for leaving your review! Firstly, thank you for your loyalty and business over the years, it means a great deal to us! Although, we are not able to give away any free phones, we do often have various promotions and offers that come and go where you may be eligible to receive a discount off of a new phone or on the monthly price plan. I'm surprised that we were unable to find you any offers. :( If you'd like us to review your account for any current offers that you can take advantage of, please do reach out to us by posting a message in our Rogers Community Forums or reach out via Twitter @RogersHelps or on Facebook.com/Rogers. Please also mention that you are coming from the 'Pissed Consumer' forums. Thank you kindly. ^yc
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comment to review:

Never Shop with Rogers and Fido !!

Rogers Communications #2272666
Hello Pankaj, Thanks for sharing your concerns via this forum. It's always disappointing for us to hear when a customer has had a negative experience with us. :( Please note, devices purchased after December 1, 2017 from Rogers or Fido may already be unlocked (subject to the manufacturer’s restrictions). If for some reason, the device is not unlocked, a Rogers branded store has the ability to unlock the device (if requested) at the time of purchase and if the following criteria is met: - Device is linked to an active or recently cancelled account (within the past 12 months). - Person making the request is the Account Holder or an Authorized Contact. - An unlock request has not been made on the same line in the past 30 days. -The account is not delinquent. If your unlock request was indeed made at the time of purchase (and not sometime afterwards) and the above criteria was met and the store still refused to complete the request, please visit us at our Rogers Community Forums and send us a Private Message and we'll be happy to investigate this matter further for you. :) Kindest of regards! RogersYasmine
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comment to review:

I booked to have rogers come and install internet. Appointment made forMondayOct. 24 between 2:00-4:00. Received. Call an hour latter saying that appointment wasn’t available.

Rogers Communications #2269373
Greetings Debby! I'm sorry that you were left feeling a bit apprehensive about your latest interaction with us! Generally speaking, once an offer is made by us, we would provide you with an interaction ID or confirmation ID for your records and detailed notes about what was discussed should be available on your account for future reference. Have you tried reaching back out to us to confirm the info provided and rebook your appointment if needed? If not, please don't hesitate to do so as we definitely want your experience with us to be as transparent and seamless as possible! We can be reached by telephone at 1-888-764-3771, 7 days per week from 7am-midnight. Another great alternative is to reach out to us using Social Media! Feel free to post a new message in our Rogers Community Forums or reach out via Twitter @RogersHelps or on Facebook.com/Rogers. We'll be happy to help! Please don't forget to mention that you are coming from the 'pissed consumer' forums. :) Kind regards, RogersYasmine
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comment to review:

Bad experience

Rogers Communications #2269369
Good day and thanks for the additional details! I believe you are referring to 'WOW! mobile boutique' which is a third party company. If you agreed to an offer in person at one of the available third party locations, they should have provided you with paperwork outlining the offer details and you would have had to provide a signature agreeing to the terms and conditions. Does this ring any bells? If you are unsure, I would suggest returning to the same location to inquire further and see if they have record of the transaction and they should be able to review the original offer details with you further. Unfortunately, since the offer was not made directly through a Rogers branded location or through a Rogers rep, it is very difficult for us to assist. We appreciate your understanding in this matter. If you have any questions or concerns regarding your account or services, feel free to reach out to us using any of our avenues of support. You are always welcome to send us a message via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message in our Rogers Community Forums so we can assist you further. Kind regards, RogersYasmine
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comment to review:

Bad experience

Rogers Communications #2267606
Hello, It’s disappointing to learn about your switch-over experience. Typically, the process is straightforward, and the transition is quite smooth. Where did you happen to change over carriers? Is it not directly through Rogers? We can look into it for you, please reach out to us through our Community Forums. Regards, RogersMoin
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1 reply
Saryn Xvm
#2267609
It is not directly Rogers it's from Wow company but they said what the Rogers offer once we got the deal everything changed. Rogers customer services did not help wow services did not help. We did reached you but nothing happened. Regard, Songul
comment to review:

Very Bad experience with the office of president

Rogers Communications #2265243
Hello there, It's very disappointing to hear about the damage that was caused when the sensors were removed. The team that you spoke with is the highest escalation team so the offer they provided you with is the best compensation we can offer for this matter. I can imagine how frustrating this has been for you. We do apologize for any inconvenience caused by this matter. Thanks so much for your patience. Regards, RogersHelps^tb
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comment to review:

Rockwood Mall Rogers Store Curbside Customer Servive

Rogers Communications #2261894
Hello, We can understand how a curbside service may not be the best option for every customer or transaction. Some customers may prefer this option instead of going inside of the store. Thanks so much for providing us with your feedback. Regards, RogersHelps^tb
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comment to review:

Rude people at Customer Service. They are arrogant and some talk to women like they are 3rd class people and are stupid

Rogers Communications #2261893
Hello, It's disappointing to hear about the negative experience you recently had with one of our representatives. We'd like to hear more details about your interaction please reach out to us at any of the methods listed on rogers.com/contact so we can try to make this right for you. We look forward to hearing from you. Regards, RogersHelps^tb
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comment to review:

Voicemaildetails were given in previous complaint

Rogers Communications #2255028
Hello there, We are really glad to hear that your voice mail complaint was resolved. I can understand how important it is to have a properly working voice mail. Should you have any additional questions or concerns about your Rogers services please don't hesitate to reach out to us in the Rogers Community Forums. Regards, RogersHelps^tb
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comment to review:

Non existent service

Rogers Communications #2254523
Hello, No dial tone can be disruptive. The tech should have fixed the no-dial tone issue for both lines without you calling in for the second time. We can look into sending a coach back to the tech and also investigate your billing concern. Please connect with us via our Community Forums. Apologies for all the trouble. Regards, RogersMoin
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comment to review:

Problems with Rogers with cell phone and home phone

Rogers Communications #2254516
Hello, Thank you for sharing your email concerns. Typically, your email gets automatically migrated to the new Ignite platform. In some cases, we may have to migrate your email manually. I can imagine the inconvenience of losing email access; we can follow up for you and restore the access at the earliest. Please connect with us via our Community Forums. Regards, RogersMoin
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comment to review:

Poor and unreliable

Rogers Communications #2247388
Hello, Thank you for your patience and for sharing your Internet installation experience. There are quite a few factors here which we need clarification on to help find a solution for you. We can investigate on your behalf. Please connect with us through our Community Forums. Regards, RogersMoin
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1 reply
Anonymous
#2247392
Where and how? Please take priority, it has been 5 months . .. I'm calling each month doing the same. I believe your customer care reps can use the time to other customers if you can advise the plan of action and make sure that your technician will do it. I'm going to take it to store tomorrow as there's no action from you. So still pissed, but nothing personal. Just professional
comment to review:

They have the worst customer service. Today along was on hold for over 90 minutes, then cut off, 2nd time 45 minutes then cut off, 3rd time when they answered hung up

Rogers Communications #2240856
Hello, Thank you for your post and for sharing your recent service experience. You definitely don't have to be on hold for so long and only to get disconnected. While we strive to ensure we provide the best in class service, I imagine we can fall short in some instances. We'd love to turn around your experience; we can go through your products and services to tailor the package that suits your needs. Please connect with us through our Community Forums. Regards, RogersMoin
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comment to review:

After cancelling the service and returning equipment, I continue to get charged

Rogers Communications #2240846
Hello, Thank you for your patience and for posting your billing concerns here. We can follow up and locate the equipment for you, please chat with us at https://roge.rs/3mnK24C or you can reach out to us through our Community Forums. Regards, RogersMoin
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comment to review:

Rogers will not accept responsibility for their mistakes and want me to pay for them

Rogers Communications #2231353
Hi there, I can imagine how frustrating this experience must've been for you. When you wished to cancel the service, did you contact us via phone or live chat? Did you receive a confirmation number or an automated email about the changes? We can review your account to see what may have transpired, please contact us through the Rogers Community Forums for further assistance. - Zara
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comment to review:

Terrible costumer service

Rogers Communications #2229120
Good evening Omid, I can imagine how frustrating this experience must've been for you. For privacy and security it is advised to remove any images with any personal details on it. I truly hope at this time all the issues and installation hiccups have been resolved since you last posted here. If you're still looking for assistance please reach out to us via the Rogers Community Forums. We'd love a chance to assist you. Thank you! Jermaine
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1 reply
Omid N Wzs
#2229164
Hello Jermaine, Just a quick update! It’s getting a never ending cycle! Another technician came over today but he couldn’t solve the problem! If they can’t fix the problem by Monday, I’ll make an official complaint! I work from home and need the internet!!!!!
comment to review:

Worst company ever

Rogers Communications #2202156
Hi there, how are you doing today? We would love to help turn around this experience for you. I just have a coupe of questions: 1) What device do you currently have? 2) How long have you had the phone for? 3) Can you please explain what the glitch is? 4) Have you had a chance to speak to tech support about the device? Or visit a store to get it checked for repairs? Please keep us posted :). -Zara
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comment to review:

False promises and covers up their human errors

Rogers Communications #2191722
Good evening Zubeda, I can imagine how frustrating this experience must've been for you. I truly hope all the issues and installation hiccups have been resolved since you last posted here. If you're still looking for assistance please reach out to us via the Rogers Community Forums. We'd love a chance to assist you before you decide to switch. Zara
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comment to review:

Still no acceptable response

Rogers Communications #2188796
Sorry to hear about your experience with the installation and the promotional card. I can see my colleague did try his best to get the gift card issue resolved. We wish the whole experience was a lot more smoother and without issues. Best regards, Zara
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comment to review:

Makes promises they don't keep

Rogers Communications #2179884
I realize how unpleasant this experience must have been for you. Please reach out to us via the Rogers Community Forums if you require further assistance. - Zara
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comment to review:

Cut off line for one monthh

Rogers Communications #2175378
Thanks for your comments. Do you intend to temporarily suspend your wireless line? Please reach out to us on our Community Forums so we can securely access your account to help you. Regards, RogersMoin
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comment to review:

To improve the service of the provider

Rogers Communications #2171670
Hello Elena! Thank you for providing the feedback on your experience! We’re glad to hear that the conversations were professional, and you were able to get assistance with the issue. We hope the outcome is to your satisfaction. Cheers RogersJermaine
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comment to review:

Rogers has the worst customer service absolutely the worst . You make 1 phone call but you get passed on to 10 different people and they can't resolve the issue

Rogers Communications #2167617
Hi Ali, we understand how frustrating that can be and do apologize for the inconvenience. This is definitely not the type of experience we want our customers to have. If you can reach out to us so via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message on our Rogers Community Forums we can try and assist you further. Thank you! RogersJermaine
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comment to review:

Rogers offers deals that it can't deliver!

Rogers Communications #2158174
Hello, Thanks for sharing your package change experience here. Based on the info provided; it seems when you go to the Shop menu, you're being presented with a new customer deal. Existing customers usually don't have to go through Credit Evaluation. For existing customers, there will be offers/promos directly tagged into your MyRogers. You can reach out to us through our Community Forums so we can explore offers tagged to your account. Thank you for your patience and understanding! Cheers, RogersMoin
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comment to review:

Technically support

Rogers Communications #2154130
Hello Devinder, We apologize for the inconvenience. This is definitely not the type of experience we want our customers to have. If you can reach out to us so via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message on our Rogers Community Forums we can try and assist you further. Thank you! RogersJermaine
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comment to review:

The worst customer service on the planet. its virtually nonexistant

Rogers Communications #2141815
Hello, Thank you for being a valued member of the Rogers family. The poor WiFi home network can be quite tricky to troubleshoot because of various factors affecting the performance. It’s good to know the issue has been resolved. We can investigate the service offline and follow up with the billing department for you. Please connect with us through our Community Forums. Regards, RogersMoin
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comment to review:

Experience with the service and cancellation policy

Rogers Communications #2135465
Hello there! We do appreciate your feedback and do apologize for the experience. This is definitely not the type of experience we want our customers to have. Thank you! RogersJermaine
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comment to review:

Data upgrade

Rogers Communications #2133379
I completely understand where you're coming from. We sincerely apologize for the inconvenience If you can post a new message on our Rogers Community Forums, we can try and assist you further. Regards! RogersRahul
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comment to review:

Charging the same after paying off phones.

Rogers Communications #2130243
We can certainly understand the importance of keeping on top of bills. If you can reach out to us so via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message on our Rogers Community Forums we can try and assist you further. Regards! RogersRahul
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1 reply
Anonymous
#2141824
What is the use? I am still paying the same amount because i made a mistake of not switching the plan? I mean it should automatically change when i paid off the phones. I wonder how many customers gets trapped into it.
comment to review:

Increase in a promotion after one month and argumentative Rogers representative

Rogers Communications #2122002
We apologize for the inconvenience. This is definitely not the type of experience we want our customers to have. If you can reach out to us so via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message on our Rogers Community Forums we can try and assist you further. Thank you! RogersRahul
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comment to review:

Lousy products! Lousy service

Rogers Communications #2114050
Hi Andy! We appreciate your feedback and do apologize for the experience with trying to contact us. If you can reach out to us so via Twitter @RogersHelps or on Facebook.com/Rogers or post a new message on our Rogers Community Forums we can try and assist you further. Thank you RogersJermaine
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1 reply
Anonymous
#2114312
I doubt you can solve it - just more empty words
comment to review:

Not able to get cable fixed

Rogers Communications #2110172
Hello, Thank you for sharing your cable concerns here. We'd like to know more about the channel interference you are experiencing so we can find a solution for you. Please connect with us through Rogers Community Forums. Regards, RogersMoin
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comment to review:

Not able to get cable fixed

Rogers Communications #2110171
Hello, Thank you for sharing cable concerns here.
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comment to review:

Dishonest technicians

Rogers Communications #2110169
Hello, Thank you for sharing your service call experience. The tech calls may become chargeable if the issue is not related to Rogers' service or equipment. It seems you have already reached out to us through our Community; we'll investigate the issue on your behalf. Thank you for your patience. Regards, RogersMoin
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comment to review:

Terrible customer service..after 40 years I must change providers...increase in bill I unaffordable for seniors on a fixed income.

Rogers Communications #2094545
Sorry to hear about your recent experience with customer service, we'd like to try and assist you. Please reach out to us via private message at the Rogers Community Forums! Looking forward to hearing from you. - Zia
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comment to review:

Charged for service under false pretences

Rogers Communications #2094534
Good evening! I can imagine how upsetting this experience must've been for you. If you'd like us to take a look into this for you, please reach out to us via the Rogers Community Forums :). Feel free to mention you're coming from here. - Zara
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