New Reviewer

Thor Industries - Very disappointed and pissed costumer

Have 2018 Thor Quantum. Thor sent me an email stating it had 180 out of service days (days in the repair shop) from November 2017 when I purchased it till May of 2019. That is 53% of the time it is in the shop. Too many major issues to list all. Since that email from Thor it has been in the shop 3 times. I have used it twice this summer and had major issues each time. Their off to me was 2 months payments or 6 mo extended factory warranty. What a joke. Spent that much driving back and forth to the dealer. Was told after my last incident of popping crackling wires and wires burning that my coach did not meet there guidelines for buying it back. They will not send me their guidelines. What a joke of a company. Unfortunately the state I bought the in has no RV lemon law
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#1722138

Thank you for sharing this experience. Our Customer Support team can be reached directly at 877-855-**** (Mon-Thurs.8-5 and Fri.8-4) or you can email me at TMCTeam@***.com. You can also message me the last 8 of your VIN, Phone number and Email, and I can then have a customer support team member contact you.

ID
#1600370 Review #1600370 is a subjective opinion of poster.
Location
Clarkston, Washington
Pros
  • Size-storage
  • Floor plan
Cons
  • Poor quality and poor customer service
  • Fail to accept responsibility of product
  • Extremely poor workmanship
Reason of review
Bad quality
Loss
$90000
Preferred solution
Full refund