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Resolved: WsDear - Buyer beware!

WsDear - Buyer beware!
WsDear - Buyer beware!
Update by user Aug 22, 2019

Seller reached out after bad review. Issued a full refund. We are still awaiting a return authorization number to return their product.

Update by user Jul 25, 2019

Customer Service has reached out to resolve the issue.

Update by user Jul 23, 2019

Update! I have received an email from them. I am trying to work out a return.

Original review posted by user Jul 23, 2019
My 17 year old daughter ordered an outfit (adult small according to thier size chart 5'-4", 100-ish lbs.) but it came in too small. Bottoms barely came abover her knees. We took pics and emailed the same day, also emailed at least 3 other times, even from another email address in case something was getting blocked. Also called several times throughout the day and at least 6 times during their published 3 hour window. No one answers. Their web site is shady. The links to "money back" and "guarantee" go nowhere. The "service" phone number is only 6pm to 9pm PST. But no one answers it. It's been a month and we have tried all we know to make them aware but they are not responding. We are left to try VISA protections to try to get this resolved as we can't get them to respond. Buyer beware!
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Resolved
ID
#1597184 Review #1597184 is a subjective opinion of poster.
Product
Wsdear Outfit
Pros
  • Decent selection
Cons
  • Product and lack of customer service
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
Full refund