Sal G Vjv

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Harbor Breeze - Terrible Customer Service

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Harbor Breeze - Terrible Customer Service
Harbor Breeze - Terrible Customer Service - Image 2
Harbor Breeze - Terrible Customer Service - Image 3
I have sent numerous emails, and calls without any return help. The website is an absolute joke, with more ads and pop ups than help for their customers. I have been trying to buy lamp kit/body for a fan I purchased. I am willing even pay for it, due to fan being over the 1 year warranty.
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Cons:
  • Bad customer service
  • Bad website

Preferred solution: Fan light kit- willing to purchase

User's recommendation: Buy a Hampton Fan

Sal G Vjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Harbor Breeze - Terrible customer service

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I have had numerous inquiries and calls, emails, ect. to H.B. without any answers or help for my fans. The website is a joke. Don't even try. It is useless and a nightmare to try to navigate. I was trying to buy a light kit for a H.B. fan and couldn't get anywhere...
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Pros:
  • Have many designs
Cons:
  • Terrible customer service after sale

Preferred solution: parts for a fan

User's recommendation: Buy a Hunter