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Sanicare - Bad Product..Bad Service from owner (Robert N.)

I purchased a Bemis800 and didn't like the fact that the seat and the lid are not the same as far as the finish coating...i shipped the product back and Robert, the owner, call me said that there is nothing wrong with the product, i explained to him that the seat and lid are not the same, the reflection on the seat is no where compare to the lid..and there are spot on the seat that look the same as the lid ??? He had his independent claim specialist look at it again..the result came back that there is a different in the reflection between the seat and the lid and that all of that model are the same.. I ask for a refund since the product is not what i expected (imagine what i had to go thru)..the order was placed in 8/9/11 and shipped back shipped back on the 27th..i am still waiting on me refund. Robert Neilsen aka owner is one rude/unprofessional MOTHER F#CKER..I do a lot of on-line shopping and never had any problem with any company as customer service is non-existence..I highly NOT RECOMMENDED doing any business with this Company..if you decide to purchase from them..please please take a look at their ridiculous claim policy (this is when you have to deal with Mr.Robert aka ***)...
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Same here. Robert scared me.

He called me lazy and a liar.

Very bizarre experience. DO NOT BUY SANICARE.


I got the same treatment from Robert and could not believe his rudeness. Of course I didn't buy from him and can't help but wonder why the owner answers ALL calls. Is he the only one that works there?


Had rude & surly experience on 3/12/12 at 3.40pm with Robert aka owner who tried to tell me that the problem was with my toilet & not with the sanicare bidet. I have other sanicare bidets which work fine. This type of service & attitude keeps customers away from sanicare.

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#268921 Review #268921 is a subjective opinion of poster.
Memphis, Tennessee