Aaron C Img
The Roomstore files for Bankruptcy
The Roomstore has filed for Bankruptcy on today Monday 12/12/11. Apparently they will be closing a lot of their stores but they have not said how many stores will be closing. For anyone that has purchased any furniture from them but has not received it or is having problems with the furniture they purchased such as getting it repaired, this is probably the reason why. The articles says they've laid off quite a few employees. This couldn't make me any happier especially when they never delivered my furniture after repeated promises and lies that they would do so causing me to have to get a full refund of my furniture. Unlike some people I was lucky to get a full refund. I hope everyone else who has ongoing problems with them are able to get them resolved. http://www2.timesdispatch.com/business/2011/dec/12/2/the-roomstore-files-for-chapter-11-bankruptcy-ar-153****/
Ellicott City, Maryland
The Roomstore - Still waiting on my recliner to be delivered
I will say my first purchase of an entertainment center purchased from the Roomstore last year was delivered on time, without an problems and works great. But I purchased a recliner from the Roomstore in Columbia, MD on 9/17/11 because of my previous positive experience with the roomstore. I bought this to replace my broken recliner. I was told by the sales lady named Susan Quinn (who was very nice and pleasant) that the recliner was on back order with the manufacturer but they would have one in stock and delivered to me by the end of September. Wrong! I called customer service at the beginning of October only to be told the item was not yet in stock but it would be in stock and delivered to me by Mid October. Wrong again! I called their customer service late last week only to now be told they will not have that recliner in stock till early to mid November at the earliest and that is not even a guarantee. I bought this recliner to replace the broken one I have at home that is killing my back. If I had known I would get this big of a runaround I would've bought the recliner I saw at Haverty's that was a little bit more. I didn't like it as much but I guarantee you it would've been delivered by now. I was going to throw my old recliner out thinking I would have my new recliner by now. Thank goodness I did not or I would have no chair to sit on. I plan to call customer service tomorrow and if I get the runaround go into the store and demand some answers. All I want is what I paid for so I don't have to continue sitting on my broken recliner. Total BS and very unprofessional customer service.
Ellicott City, Maryland
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