USAA - Pre approval mortgage gone awry
I was pre-approved for a mortgage with USAA. The home was a new construction. I thought this would be a seamless process as I've had hundreds of thousands of dollars in my USAA accounts over the years and my credit score was pretty good. Upon the loan being reviewed by the processor, the criteria to close the loan arbitrarily changed. Initially, I was supposed to bring around 7k to closing within weeks I was told I needed to bring 30K to closing. Often, my phone calls and emails were not returned. The closing date was moved repeatedly, without notice or otherwise. I found out the closing date changed when I called to inquire on the status of my loan. I would not recommend using USAA mortgage services. Disappointed.
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