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Norwegian Air Shuttle Asa - From Heaven to *** lost luggage and careless support

Norwegian Air Shuttle Asa - From Heaven to *** lost luggage and careless support
Travelled from Rome to Los Angeles. We checked in 2 suitcases and both were missing in USA. Filed the report and after 3 days they: 1. Have no clue on location of luggage 2. Do not reply to emails 3. Do not answer contact number in US 4. Have no plan for future and just say to wait to our friend calling the european contact number Vacations are being spoiled for lack of professionalism, courtesy, customer care! Never again flying with Norwegian!!!
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1 comment
#1756620

I had the same problem (ROME-LAX), after 10 days of waiting I got my baggage. Now I'm trying to get the refund of the items I had to buy meanwhile waiting for my delayed baggage but it says the PIR is invalid.

May you email me if you are able to help please? edoardospadoni2002@***.com

ID
#1592047 Review #1592047 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Norwegian Air Shuttle Asa Baggage Policy
Pros
  • On board service
Cons
  • Ground handling
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered