James D Yfn

Sharebuilder - Keep my account (money).

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When they decided to no longer do stocks. Tried to transfer account, was told since I hadn't changed anything for a few years that account was inactive and they could keep it. They said they would look into it and never heard another word after hours on the phone and emailing them.
View full review
Loss:
$600
Pros:
  • Easy to do small stock trades
Cons:
  • Keeping accounts
Reason of review:
Poor customer service

Preferred solution: refund or transfer my account like the letter I received said they would do and never did