comment to review: owner, Robert was rude and unhelpful

Sanicare #357844
I also wanted a TOTO and Robert talked me into a Coway. Two weeks ago some hardware on the unit broke and I could not get Sanicare to respond. Finally Robert called me last night and told me it wasn't covered under warranty, he was not going to help, did not appreciate the emails I had been sending him and to go *** myself and then hung up on me! Now I am trying to get it fixed through Coway, but it doesn't sound like they are well established in the United States so I might never get the parts I need. I only wish I lived in the same town as that guy so I could go there in person!

If you buy anything from this company and have issues you will be ignored or spoken to in a rude manner. Please do not do business with this company.
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