Resolved
Elizabeth P Ceu

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Verified Reviewer
| map-marker Billerica, Massachusetts

Resolved: Backdrop Outlet - The order was placed in plenty of time to receive in 7 weeks and it was not a special order

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Updated by user Feb 19, 2023

Product was mailed day after I told them I was flying out there.

Updated by user Feb 21, 2023

They never apologized. Too bad. My Grandchildren loved the backdrops and everything was there that I ordered.

Original review Jan 20, 2023
ordered 187.00 worth of merchandise, there were no special orders made, just what they had on hand. I received confirmation (email) after three weeks, and four and five and so on. i emailed them saying I had the confirmation but have not gotten an email or text with the order being started or shipped. I emailed and texted them for weeks. The day came and went and nothing, I went to pissed consumer after googling backdrop outlet several times and finally found you. Then I emailed them one last time. I explained I was going out to California, about an hour away from them, and would just pick up my order. Within 24 hours, I got a text and email saying my order was on its way. I did receive while in California. Everything is there. This is not my first time using this company. For the most part, they are great. This was just awful, and please make sure you have time if you order from them. this was my only problem with them. Thank you
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User's recommendation: Be thoughtful on time and make sure you know what you are buying before you purchase, especially if it is a custom work