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Wilson Martino Dentist - Was lied to about having my dental contract auto-renewed

1.0
I signed up for a one year dental contract costing me $30 a month. This contract automatically renews each year unless I tell them not to renew it. I called months ago and informed the person I spoke to that I did not want the renewal. She said she would mark my record in the computer to not renew. I asked for written verification which she said she could not provide. I asked for her name and she refused to provide it. I asked to speak to her boss and she hung up. Today I called and was able to speak to the financial director who told me the contract had never been marked to be cancelled. She said she would note the contract to be cancelled and she would send me a written verification. Had i not called today the contract would have renewed in Aug for another year. *** poor way to run a business!
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ID
#1588671 Review #1588671 is a subjective opinion of poster.
Location
Fairmont, West Virginia
Service
Wilson Martino Dentist Customer Care
Reason of review
Poor customer service
Preferred solution
Educate your staff.