Lutfa B

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Verified Reviewer
| map-marker Bettiah, Bihar

Victorias Secret - Never received my money back!

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I ordered stuff online back in April. I waited for my stuff to arrive, but never came!!

I called, I was told that because of the hurricane everything was delayed! So I waited and waited, it never came and no one called or emailed to let me know what is going on. So I called again, I emailed them too but didn't hear back from them!! I called them in November asking for my money back, and they told me they can only give me a gift card because it has passed 90 days!!!

This was their fault, not mine, but I don't understand why they would not give me my money back!! I will never shop on their site again!!

Now I'm stuck with their gift card!!! Terrible customer service!!!

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Loss:
$191

Preferred solution: Full refund

User's recommendation: Make sure if you shop online and you don't get your stuff the time they said they will call them!!!

Lutfa B

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Verified Reviewer
| map-marker Williamstown, New Jersey

OLAPLEX - I bought the wrong package

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I purchased products before Christmas. After I have bought the items I realized that it was the wrong package! So I emailed them to let them know so they can refund my money to buy the right package. But never heard from them!! So I had to purchased the right package hoping that they will refund my money for the first purchase but I was wrong!! Until today they have not replied my email! Yesterday I sent them another email no reply still!! Very disappointed! Their products are very expensive, they really have to really take care of their customers!! I will never buy again from them!!!
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User's recommendation: Beware!!! Call before you buy otherwise you won't hear from them!!