Carol C Edn

Principal Secret - Customer service

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Principal Secret - Customer service
Nothing happen just verifying the products that will be shipped to me later on. All good the agent helped me and she is knowledgeable of all the products. I have nothing to write anymore. Been with Principal Secret for many years because I like your products it's helping me. Thank you.
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Preferred solution: Price reduction

1 comment
Guest

Principle Secret is not the same now that Victoria Principle no longer owns it. The products are the same, which I love, but customer service has plummeted.

I have bought products for over 20 years, and whenever company made a mistake on my order, they apologized and sent new package free of charge. Recently, they sent a package that was entirely different from what I ordered, so I sent it back. The "computer" (customer service reports to me) canceled me after 20 years for "too many returns"! What???!!!

The customer service did not apologize. I may deactivate my account just for that alone...