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Verified ReviewerPalm Beach Jewelry - To check the status of a returned
I ordered a ring and wore it twice when I noticed diamond missing. I had warranty so sent back.
I called because dome time went by and I was supposed to be getting replacement. When I called to find out status on that replacement being shipped I was told on back order. My complaint was I should have been notified that it was on backorder but no correspondence was sent to me. That is certainly not good customer relations and if I wasn't happy with everything I have bought from you that would have turned me away and chosen some other company to purchase from.
I hope I will be informed when item being shipped. Thankyou.ivgave i
- Good oroducts
- Lack of communication between company and customer
Preferred solution: Deliver product or service ordered
User's recommendation: I have told many people I work with about your oroducts
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