karen R Fho

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Palm Beach Jewelry - To check the status of a returned

I ordered a ring and wore it twice when I noticed diamond missing. I had warranty so sent back.

I called because dome time went by and I was supposed to be getting replacement. When I called to find out status on that replacement being shipped I was told on back order. My complaint was I should have been notified that it was on backorder but no correspondence was sent to me. That is certainly not good customer relations and if I wasn't happy with everything I have bought from you that would have turned me away and chosen some other company to purchase from.

I hope I will be informed when item being shipped. Thankyou.ivgave i

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Pros:
  • Good oroducts
Cons:
  • Lack of communication between company and customer

Preferred solution: Deliver product or service ordered

User's recommendation: I have told many people I work with about your oroducts