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Claim #2536**** 8-15-11: Accident happened (date of loss) 9-1-11: USAA made arrangements for me to pick up an Enterprise rental car after I dropped off my personal vehicle for repairs at a body shop. 9-12-11: Repairs finished on my personal vehicle, Rental car returned...
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Re: no thursday drop-off policy---news to me too, and I was with USAA for many years until their customer service got so bad that I dropped them and went with AAA. USAA had been good to work with until they started to automate things and I could not get hold of anyone promptly and then when I finally got someone, they gave me an answer just to get rid of me or the answer was just plain wrong. Drop the bums and go somewhere else, preferably a local agency and not one with a menu to wade thru when you call.

#265372 Review #265372 is a subjective opinion of poster.
Jackson, Mississippi
Usaa Claim