New Reviewer


You are supposed to be able to cancel within 30 days and get your money back. I called and canceled within 1 week of receiving the modem. Still haven't gotten my money back. They show I called to cancel but they didn't cancel it then. When I called back out of the 30 day window they showed I called but don't know it wasn't cancelled and claim that I need to pay early termination fee. I've called 5 times and they keep saying they'll take care of it and get back to me. All I ever get is recorded messages that say their has been a change in my service and that I owe them money. I dread the phone calls I get from them daily. I doubt I'll ever get my $104.00 back. Can't get them to even send me a return label to ship back product. VERY BAD customer service. Every one I've spoken to can hardly speak English. I think their with al-Qaeda and trying to rip off Americans and drive us all crazy.
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#263699 Review #263699 is a subjective opinion of poster.
Franklin, Tennessee